Pediatric Front Desk & Scheduling Specialist

New Horizon Therapy; Phoenix (AZ); On-site; USD 21,000 - 29,000; Part time

Job summary

New Horizon Therapy is seeking a friendly Front Desk Representative to join our team in Phoenix. You will be the first contact for clients, handling receptionist and clerical duties to create a positive impression and support scheduling, intake, and billing processes.

Responsibilities include answering calls, scheduling, managing client records, basic billing tasks, and coordinating referrals. The role emphasizes patient experience and teamwork with our occupational and speech therapy staff,

Qualifications

• Front desk experience and scheduling
• Friendly, customer-focused communication
• Ability to assist with billing when needed

Responsibilities

• Answer phones, check messages, and return calls
• Schedule appointments and manage calendar
• Take photos of new clients and create patient files
• Scan/upload patient records and manage intake emails
• Send intake forms and follow-ups for Intake Q
• Coordinate referrals and appointment scheduling
• Process payments and post to charts
• Verify insurance for Ahcccs plans when needed
• Follow up on no-shows and cancellations
• Fax to providers and agencies as required
• Communicate with therapists and families when therapists are out
• Prepare supply lists and keep reception area organized
• Perform other general office duties as needed

Skills

Scheduling

Front desk experience

Customer service

Job description

New Horizon Therapy is seeking a friendly Front Desk Representative to join our team in Phoenix. You will be the first contact for clients, handling receptionist and clerical duties to create a positive impression and support scheduling, intake, and billing processes.

Responsibilities include answering calls, scheduling, managing client records, basic billing tasks, and coordinating referrals. The role emphasizes patient experience and teamwork with our occupational and speech therapy staff,