Pediatric Front Desk & Patient Experience Specialist

Cook Children's Health Care System; McKinney (TX); On-site; USD 32,000 - 38,000; Full time

Job summary

Cook Children's Lake Forest Primary Care is seeking a Medical Receptionist to greet patients, manage intake and checkout, and support scheduling, registration, billing, and collections. The role requires strong communication skills and the ability to adapt to changing staffing and patient volumes.

The position emphasizes learning diverse insurance plans and medical terminology while delivering courteous, efficient service in a clinic setting.

Qualifications

• High School graduate or equivalent required.
• Customer service experience.
• Bilingual preferred.

Responsibilities

• Greet patients and establish a friendly intake and checkout encounter.
• Answer phones promptly and courteously; schedule, register, and bill patients.
• Manage payment collection and learn diversified insurance plans and medical terminology.
• Maintain patient flow and adapt to staffing levels and patient volumes.

Skills

Interpersonal skills

Communication skills

Bilingual preferred

Education

High school graduate or equivalent

Job description

Cook Children's Lake Forest Primary Care is seeking a Medical Receptionist to greet patients, manage intake and checkout, and support scheduling, registration, billing, and collections. The role requires strong communication skills and the ability to adapt to changing staffing and patient volumes.

The position emphasizes learning diverse insurance plans and medical terminology while delivering courteous, efficient service in a clinic setting.