Pediatric Front Desk & Patient Concierge

Tanner Health; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

Tanner Health is seeking a front desk receptionist to manage patient check-in and check-out in a fast-paced healthcare office. You will enter charges, collect payments, post payments, and schedule follow-up appointments while handling phone requests and new patient registrations.

The role emphasizes excellent customer service, professional communication with patients and staff, and accurate data entry in a busy environment. High school diploma required, healthcare experience preferred.

Qualifications

• High School Diploma or GED required.
• No prior work experience required.
• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills with a professional demeanor when dealing with the public, coworkers, Tanner Medical Group, medical staff, patients, families and third-party payers.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work.
• Detail oriented.
• Ability to switch-task in a fast-paced environment with frequent interruptions.
• Must possess initiative and drive to complete projects from start to finish.

Responsibilities

• Greet patients and manage check-in and check-out duties, including entering charges and posting payments.
• Collect deductibles and coinsurances and schedule follow-up appointments.
• Assist with answering phones, registering new patients and making appointments.
• Maintain high levels of customer service and accuracy during busy periods.
• Communicate proactively with patients and assist with questions and requests as needed.

Skills

Customer service

Healthcare experience

Public relations

Communication skills

Multitasking

Detail oriented

Computer skills

Teamwork

Reading & writing

Initiative

Organization & prioritization

Education

High School Diploma or GED

Job description

Tanner Health is seeking a front desk receptionist to manage patient check-in and check-out in a fast-paced healthcare office. You will enter charges, collect payments, post payments, and schedule follow-up appointments while handling phone requests and new patient registrations.

The role emphasizes excellent customer service, professional communication with patients and staff, and accurate data entry in a busy environment. High school diploma required, healthcare experience preferred.