Pediatric Front Desk Concierge

PM Pediatric Care; Maryland Heights (MO); On-site; USD 23,419 - 38,572; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to warmly greet families, manage registrations, and support the medical team. The role emphasizes organized multitasking, privacy compliance, and compassionate, first-class service aligned with the clinic's mission and values.

The ideal candidate will handle patient flow, document management, and coordination with site leadership to resolve issues while maintaining a welcoming environment for families during visits.

Qualifications

• Team player capable of independent work in a fast-paced environment.
• Proficient with Microsoft Office; multi-system navigation.
• Flexibility in schedules; some travel to another site.
• Excellent customer service and phone skills.
• Strong verbal and written communication.
• Professional, friendly demeanor.
• Detail oriented with good time management.
• Healthcare experience and knowledge of medical insurance preferred.
• Socially perceptive and able to relate to children and families.
• Front Desk, concierge or hospitality experience preferred.
• High school diploma or GED.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Uses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Upholds PM Pediatric Care core values to assist patients, families and staff.
• Manages patient flow in waiting and registration process.
• Keeps workflows, responsibilities, and technology updated as instructed.
• Registers patients and maintains accurate demographics, insurance, and financial info with HIPAA compliance.
• Manages incoming documents and mail with proper documentation and storage.
• Maintains confidentiality and HIPAA compliance.
• Performs opening and closing duties including stocking, organizing, sanitizing, and reconciling.
• Executes other duties as assigned.

Skills

Team player

Customer service

Phone skills

Verbal communication

Written communication

Professional demeanor

Detail oriented

Time management

Situational awareness

Hospitality experience

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care is seeking a Front Desk Associate to warmly greet families, manage registrations, and support the medical team. The role emphasizes organized multitasking, privacy compliance, and compassionate, first-class service aligned with the clinic's mission and values.

The ideal candidate will handle patient flow, document management, and coordination with site leadership to resolve issues while maintaining a welcoming environment for families during visits.