Pediatric Family Support Specialist

Children's Wisconsin; Milwaukee (WI); On-site; USD 22,041 - 30,307; Full time

Job summary

Children’s Wisconsin is seeking a friendly and compassionate ambassador to greet families, guide guests, assist with navigation, and transport patients safely within our pediatric environment.

The role requires a high school diploma, 1+ year of customer service, and strong communication. Bilingual abilities are preferred, and CPR certification must be obtained within 90 days of hire. On-call shifts and weekend coverage are part of scheduling.

Qualifications

• High school diploma or GED or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking skills to make independent decisions in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire.

Responsibilities

• Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy. Your presence ensures a positive and comforting first impression.
• Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence.
• Support families: Determine destinations and transportation needs, offering assistance every step of the way.
• Transport patients safely: Provide internal patient transport that is both secure and engaging.
• Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

Education

High school diploma or GED

Customer service

Conflict management

Communication

Bilingual preferred

CPR certification

Job description

Children’s Wisconsin is seeking a friendly and compassionate ambassador to greet families, guide guests, assist with navigation, and transport patients safely within our pediatric environment.

The role requires a high school diploma, 1+ year of customer service, and strong communication. Bilingual abilities are preferred, and CPR certification must be obtained within 90 days of hire. On-call shifts and weekend coverage are part of scheduling.