Family Concierge & Safety Ambassador

Children's Wisconsin; Milwaukee (WI); On-site; Full time

Job description

Children’s Ambassador – Be the First Smile Families See

What You’ll Do

• Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy. Your presence ensures a positive and comforting first impression.
• Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence.
• Support families: Determine destinations and transportation needs, offering assistance every step of the way.
• Transport patients safely: Provide internal patient transport that is both secure and engaging.
• Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

What We’re Looking For

• High school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking skills to make independent decisions in a fast‑paced environment.
• Ability to work both independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire.

Scheduling Requirements

• On‑call shift: Required approximately once every two weeks. This is a paid “stand‑by” shift for illness replacement.
• Coverage includes 1st and 2nd shift on Saturday and Sunday.
• 3rd shift on‑call coverage is required seven days a week.
• Weekend availability: Every other weekend is required.
• Holiday rotation: Participation in a holiday rotation is required.

Why You’ll Love This Role

• Be a source of comfort: You’ll be the first point of connection for families, offering empathy and reassurance during moments that matter most.
• Gain professional development and training opportunities.
• Work in a supportive, mission‑driven environment.
• Enjoy competitive pay and benefits.
• Make a real difference every day by creating safe, welcoming experiences for children and families.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: BLS-Basic Life Support Healthcare Provider - American Heart Association / American Red Cross / National Safety Council