Children's Ambassador, Part Time, Second Shift

Children's Wisconsin; Milwaukee (WI); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

A children's health organization in Milwaukee is seeking a dedicated customer service professional to enhance patient experiences. The role involves greeting visitors, transporting patients safely, and providing essential assistance within the facility. Candidates should have a high school diploma or GED, with a minimum of one year of customer service experience and CPR certification required. Bilingual abilities are preferred. Join us to make a difference for children and families while working in a rewarding environment.

Qualifications

• Minimum one year customer service experience including conflict management.
• CPR certification within 90 days of hire required.
• Bilingual abilities preferred.
• CPR certification within 90 days of hire; BLS for Healthcare Providers required.

Responsibilities

• Greet visitors and assist with their needs.
• Transport patients internally while ensuring their safety.
• Direct visitors and provide wayfinding.
• Directs visitors with precise way finding and supports safe patient transport.
• Moves and stocks wheelchairs, strollers, and carts throughout the facility.

Skills

Customer service

Communication skills

Critical thinking

Interpersonal skills

Conflict management

Bilingual abilities

Education

High school diploma or GED

Job description

*At Children’s Wisconsin, we believe kids deserve the best.**Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.**We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.****Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin:*** Actively greets visitors, engaging them before they engage us, to ensure a positive first contact to begin their experience with Children's. Badges and screens visitors according to our visitation guidelines. Determines the guest's destination and transportation needs, providing assistance as needed. Directs visitors with precise way finding. Transports patients internally providing a safe and engaging experience. Also responsible for moving/stocking wheel chairs, strollers and carts throughout the facility. High school graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED). A minimum of one year customer service experience including conflict management situations. Demonstrated understanding of the needs of the neonatal, infant, toddler, pre-school, school-age, adolescent and/or adult patient in regards to their growth and development process. Bilingual abilities preferred. CPR certification within 90 days of hire - Basic Life Support (BLS) for Healthcare Providers through American Heart or American Red Cross is required. Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment. Excellent customer service, communication, interpersonal, and prioritization skills are essential. Ability to work independently or as a team. Exudes confidence and finesse in stressful situations-effectively diffusing negativity. Ability to learn and retain detailed information to keep CHW safe, provide direction for visitors and to transport patients including: Facilities across the MRMC campus to include patient care and amenities, Visiting policy and nuances per unit/area, Donation guidelines, Interventions for violence prevention, Services, events and resources available for familiesChildren's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.**Certifications/Licenses:**BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council