Pediatric Dental Front Office/Treatment Coordinator

Grace Dental; Menlo Park (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental care

401K plan

Paid time off

Holidays & sick days

Bonus opportunities

Continuing education

Job summary

Grace Dental Pediatric is seeking an experienced front office coordinator to join our growing team in Menlo Park, CA. You will manage patient communications, schedule appointments, verify benefits, and support dentists with a patient-centric approach.

Ideal candidates have 2+ years of front-office experience in a dental practice, strong HIPAA knowledge, and proficiency in Dentrix and MS Office. We offer a competitive hourly salary, comprehensive benefits, and a collaborative work environment.

Qualifications

• High school diploma or equivalent.
• 2+ years dental front-office experience.
• Strong HIPAA knowledge.
• Excellent communication and phone skills.
• Proficient in Microsoft Office.

Responsibilities

• Manage patient reception and check-in/out.
• Communicate with patients via phone/email and online portal.
• Verify benefits and discuss estimates with patients.
• Schedule appointments and maintain daily calendar.
• Enter and file patient charts and records.
• Support staff and maintain up-to-date practice knowledge.

Skills

HIPAA compliance

Phone skills

Microsoft Office

Communication

Team collaboration

Education

High school diploma or equivalent

2+ years dental front-office experience

Tools

Dentrix system

Job description

Experience the Grace Difference!

We are a growth oriented pediatric dental practice which prioritizes exceptional dental care to children of all needs and abilities, an outstanding work culture, and strives to leave a positive footprint within our community.

What do we look for in a potential new team member?

We are looking to grow our front office team with a positive, driven, patient-centric individual! We have a strong belief that each team member creates value in their own role by maximizing their skills and knowledge. We are seeking an individual who has a commitment to excellence in their actions, words, and intentions; seeking to be the best version of themselves while striving to continuously grow and innovate to better serve our team and patients. This is ideal for a motivated and professional individual seeking long term employment.

KNOWLEDGE, SKILLS & ABILITIES:

• Understand and comply with policies and procedures associated with a dental practice.
• Understand and comply with HIPAA regulations.
• Exceptional customer service and phone skills.
• Proficient in Microsoft Office (Word, Excel).
• Organized self-starter and motivated problem solver.
• Clear and effective communication skills (both written and verbal).
• Ability to work collaboratively with colleagues of all levels and build cross-functional relationships.

ESSENTIAL DUTIES & RESPONSIBILITES:

• Maintain communication with patients via online platform, text and/or email.
• Handle patient reception.
• Manage/File Patient Charts/Records.
• Collect and post patient payments as needed.
• Educate, discuss and present the dentist's recommended treatment plan to the patient after the dentist has provided a diagnosis.
• Verify and then discuss dental benefits and pre-estimates; present fees to patients.
• Enter accurate patient benefit information into Dentrix system.
• Manage daily schedule to ensure production goals are consistently being met.
• Post/Enter pre-treatment estimates into system.
• Call patients to schedule treatment as applicable to their treatment plan.
• Track and call patients who do not schedule or whose treatment is incomplete.
• Follow-up: Call and/or send letters to patients that have missed their scheduled appointment within their treatment plan.
• Building positive and productive relationships with referral partners for business growth.
• Document services rendered and other related information in patient's charts following each appointment.
• Provide support to office personnel when primary responsibilities are complete.
• Maintain up-to-date knowledge about practice services offered.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• Knowledge of dental terminology a plus.
• 2+ years dental treatment coordinator experience or previous front-office experience in a dental practice.

Schedule:

• 8 hour shifts available Mon-Sat.
• Must be available Saturday (1-2 Saturdays/month).

What Grace Dental Pediatric has to offer:

• A positive, meaningful, challenging, and supportive work environment.
• A competitive salary with a comprehensive benefits package: including medical, family dental care, and paid time off.
• An opportunity to serve amazing patients and be part of community outreach events.
• A convenient work schedule, which supports personal and professional growth.
• Technology forward, growth oriented dental practice.
• Pay: $25 - $35/hourly depending on experience.
• Benefits: Medical, Dental, 401K, PTO, paid holidays and sick days, incentive bonus opportunities, continuing education.
• Full-Time + Rotating Saturday | Weekdays 8:00am - 5:00pm, Saturday 8:00am-12:30pm.