Pediatric Clinic Patient Services Specialist

OU Health Partners; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

401(k)

Medical plan

Dental plan

Job summary

OU Health Partners' Pediatric Neurology clinic seeks a Patient Services Representative I or II to coordinate schedules, greet patients, collect demographics, process payments, and support front-desk operations in a busy outpatient setting.

The role requires strong communication and customer service skills, proficiency with Microsoft Office, and familiarity with clinic policies. Education is HS diploma; experience ranges from 1+ to 3+ years in customer service or a clinical environment.

Qualifications

• Strong verbal and written communication skills.
• Strong customer service skills.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

Responsibilities

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.).
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

Skills

Verbal communication

Written communication

Customer service

Microsoft Office

Hospital policies

Keyboarding

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

OU Health Partners' Pediatric Neurology clinic seeks a Patient Services Representative I or II to coordinate schedules, greet patients, collect demographics, process payments, and support front-desk operations in a busy outpatient setting.

The role requires strong communication and customer service skills, proficiency with Microsoft Office, and familiarity with clinic policies. Education is HS diploma; experience ranges from 1+ to 3+ years in customer service or a clinical environment.