Clinic Front Desk & Operations Coordinator

Westside Children's Therapy; Frankfort (KY); On-site; USD 28,000 - 34,000; Full time

Job summary

Westside Children's Therapy in Frankfort, IL is seeking a Clinic Service Coordinator to manage the front desk, greet families, and support daily clinic operations in a welcoming, organized environment. You will handle check-in/check-out, phone management, time-of-service payments, records, and coordinate with staff and vendors to ensure smooth patient flow.

A high school diploma and experience in customer service or administrative roles are required; familiarity with Google Workspace and

Qualifications

• High school diploma or equivalent.
• Proficiency in basic computer applications and multi-line phone systems.
• Prior experience in a customer service, administrative, or front desk role; healthcare or therapy setting experience strongly preferred.

Responsibilities

• Serve as the first point of contact for families, staff, and visitors, managing check-in and check-out processes.
• Oversee all front desk responsibilities, including phone management, voicemail/email monitoring, and supporting daily patient flow.
• Collect, record, and reconcile time-of-service payments (copays, self-pay, deposits).
• Maintain clinic cleanliness, organization, and supply readiness; monitor and report supply needs.

Skills

Customer service

Administrative skills

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Google Workspace

Phone system

Job description

Westside Children's Therapy in Frankfort, IL is seeking a Clinic Service Coordinator to manage the front desk, greet families, and support daily clinic operations in a welcoming, organized environment. You will handle check-in/check-out, phone management, time-of-service payments, records, and coordinate with staff and vendors to ensure smooth patient flow.

A high school diploma and experience in customer service or administrative roles are required; familiarity with Google Workspace and