Clinical Support Specialist

New Beginnings Pediatric Therapy; Richmond (KY); On-site; USD 36,000 - 52,000; Full time

Job summary

New Beginnings Pediatric Therapy in Kentucky is seeking a Clinic Support Specialist to ensure a seamless experience for clients, families and the clinical team. You will handle front office operations, client communication, and administrative support to maintain efficient clinic flow.

This part-time or full-time role offers a welcoming, multidisciplinary environment with opportunities to grow within our organization, manage scheduling in EMR, verify benefits, and support intake and insurance

Qualifications

• Associate’s degree required; bachelor’s degree preferred.
• 1–3 years of relevant experience in medical, therapy, or administrative settings.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment with professionalism.
• Experience with children or disabilities is a plus.
• Experience with EMR systems and insurance processes is a plus.
• Quick study with a self-initiative spirit.
• Proficiency in Microsoft Office 365.

Responsibilities

• Greet and check in clients and families, ensuring a positive experience.
• Manage incoming calls, messages, and general inquiries.
• Coordinate scheduling within the EMR system and communicate with clinical staff.
• Support intake processes and collaborate with the intake team as needed.
• Assist with insurance-related tasks, including verifying benefits and authorizations.
• Maintain accurate and timely documentation in all systems.
• Monitor clinic flow and communicate client arrivals to staff promptly.
• Address and de-escalate client concerns professionally.
• Support general administrative duties to ensure clinic efficiency.

Skills

Strong organizational skills

Excellent communication

Customer service skills

Experience with EMR systems

Microsoft Office 365

Ability to multitask

Education

Associate's degree required; Bachelor's preferred

Tools

EMR systems

Microsoft Office 365

Job description

Our mission is to deliver evidence-based, intensive, multidisciplinary, and collaborative pediatric therapy that empowers children and their families to achieve their fullest potential. Our neighborhood therapy centers make it easy for families to access a comprehensive approach to therapy, offering Speech Therapy, Occupational Therapy, Physical Therapy and Feeding/Swallowing/Myofunctional Therapyin one center.

Why Join Us?

• Collaborative, Multidisciplinary Environment – Work alongsideOT, PT, Speech, and feeding specialists all under one roof, enhancingholistic care and professional development.
• Innovative, Evidence-Based Methods– We emphasizeearly intervention, intensive therapy, and play-based techniquesto maximizeneuroplasticity and long-term developmental success.
• Support for Your Growth– Free CEUs,conference budget, research opportunities, and leadership pathwaysfor those looking to advance within the company.
• Achievable Productivity Goals & Competitive salary
• Enjoyclinic-based serviceswith small, manageable caseloads.

Position Summary:

The Clinic Support Specialist (CSS)plays a vital role in ensuring a seamless experience for our clients, families, and clinical team. This position is responsible for front office operations, client communication, and administrative support to maintain efficient clinic flow.

Schedule:

This role can consider someone as part time or full time. Typical office hours are Monday - Friday.

Key Responsibilities:

• · Greet and check in clients and families, ensuring a positive and welcoming experience
• · Manage incoming calls, messages, and general inquiries
• · Coordinate scheduling within the EMR system and communicate with clinical staff
• · Support intake processes and collaborate with the intake team as needed
• · Assist with insurance-related tasks, including verifying benefits and handling authorizations
• · Maintain accurate and timely documentation in all systems
• · Monitor clinic flow and communicate client arrivals to staff promptly
• · Address and de-escalate client concerns professionally, escalating when appropriate
• · Support general administrative duties to ensure clinic efficiency

Qualifications:

• · Associate’s degree required; bachelor’s degree preferred
• · 1-3 years of relevant experience in a medical, therapy, or administrative setting preferred
• · Strong organizational and multitasking skills
• · Excellent communication and customer service skills
• · Ability to work in a fast-paced environment while maintaining professionalism
• · Experience with children, &/or children with disabilities
• · Experience with EMR systems and insurance processes is a plus
• · Quick study and eager tolearn
• · Demonstrate a self-initiativespirit
• · Proficiency in Microsoft Office 365 required

What We Offer:

• · Supportive, team-oriented work environment
• · Opportunity to grow within a multidisciplinary organization
• · Meaningful work making a difference in children’s lives

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.