Pediatric Care Coordinator & Patient Access Specialist

University of Rochester; New York (NY); Hybrid; USD 42,000 - 57,000; Full time

Job summary

The University of Rochester in New York seeks a Physician Support Representative III to join the Pediatric Allergy/Immunology team. You will serve as the initial contact, triage calls, schedule patient visits, collect medical information, and document in EMR. You will work with a team of 4-5 staff supporting about 15 physicians.

Strong accuracy, independence, and teamwork are essential. Responsibilities include administrative and clinical prep, referrals, coordination of ambulatory visits, and

Qualifications

• High School diploma and 2 years of relevant experience.
• Preferred Medical Terminology knowledge and EMR familiarity.
• Experience with appointment scheduling software (Epic) is a plus.
• Demonstrates accuracy in all correspondence and data entry.

Responsibilities

• Interacts with patients, families, providers and offices to provide support.
• Triage calls, determine urgency, schedule visits, and document in EMR.
• Register patient demographics and insurance information; handle referrals.
• Prepare clinical documents, print labels, and manage clinic paperwork.
• Schedule follow-up appointments and provide clerical support to providers.

Skills

Customer service

Communication

Teamwork

Prioritization

Fast-paced environment

Education

High School diploma

Tools

Epic

eRecord

OnBase

Microsoft Office

EMR

Job description

The University of Rochester in New York seeks a Physician Support Representative III to join the Pediatric Allergy/Immunology team. You will serve as the initial contact, triage calls, schedule patient visits, collect medical information, and document in EMR. You will work with a team of 4-5 staff supporting about 15 physicians.

Strong accuracy, independence, and teamwork are essential. Responsibilities include administrative and clinical prep, referrals, coordination of ambulatory visits, and