Physician Support Rep III

University of Rochester; New York (NY); Hybrid; USD 58,168,000 - 78,541,000; Full time

Job summary

The University of Rochester in New York seeks a Physician Support Representative III to join the Pediatric Allergy/Immunology team. You will serve as the initial contact, triage calls, schedule patient visits, collect medical information, and document in EMR. You will work with a team of 4-5 staff supporting about 15 physicians.

Strong accuracy, independence, and teamwork are essential. Responsibilities include administrative and clinical prep, referrals, coordination of ambulatory visits, and

Qualifications

• High School diploma and 2 years of relevant experience.
• Preferred Medical Terminology knowledge and EMR familiarity.
• Experience with appointment scheduling software (Epic) is a plus.
• Demonstrates accuracy in all correspondence and data entry.

Responsibilities

• Interacts with patients, families, providers and offices to provide support.
• Triage calls, determine urgency, schedule visits, and document in EMR.
• Register patient demographics and insurance information; handle referrals.
• Prepare clinical documents, print labels, and manage clinic paperwork.
• Schedule follow-up appointments and provide clerical support to providers.

Skills

Customer service

Communication

Teamwork

Prioritization

Fast-paced environment

Education

High School diploma

Tools

Epic

eRecord

OnBase

Microsoft Office

EMR

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 2400 Clinton Ave S Bldg F, Brighton, New York, United States of America, 14618 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 400200 Ped Allergy/Immunology-SMD Work Shift: UR - Day (United States of America) Range: UR URCA 205 H Compensation Range: $20.30 - $27.41 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: The Physician Support Representative III (PSR) serves as the initial contact to the Division of Pediatric Allergy/Immunology. The PSR works with a team of 4-5 staff to support approximately 15 physicians and mid-level providers in the Department of Pediatrics. Must be able to triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs, including the electronic medical record (EMR). Candidate will coordinate functions associated with patient information for ambulatory visits and act as a resource for staff performing patient-related functions. Candidate will use eRecord and OnBase, as well as distribute mail and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player. Demonstrates ICARE* values in each of the major responsibilities (ICARE—an acronym for Integrity, Inclusion, Compassion, Accountability, Respect and Excellence—provides the foundation for how we treat people at this Medical Center). Achieving our strategic vision depends on all of us living out these values and embracing the diversity of our faculty, staff, students, trainees and patients. ESSENTIAL FUNCTIONS Clinical Support (35%) Interacts with patients, families, providers and other offices on the telephone and in person to provide support for a pediatric multi-specialty office. Must demonstrate ability to timely answer and efficiently triage incoming calls, determine nature/urgency of the calls, and handle appropriately. Must be able to communicate effectively and relay information correctly and efficiently in a complex medical environment. Serves as office expert for Allergy/Immunology & Rheumatology. Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient. Manages referrals (via eRecord and fax/mail) and schedules patient visits. Registers patient demographic and insurance information. Responsible for clinical prep. Obtains and ensures referral paperwork is scanned into patient charts prior to each visit. Prints labels and prepares clinical documents and delivers to clinic. Ensures appropriate clinic paperwork is scanned into the chart after the visit. After each clinic, reviews schedules/office note encounters for scheduling follow up. Works with Supervisor, Clinical Administration to ensure outpatient clinics are opened and closed appropriately. Develops and works “bump” and reminder lists effectively, timely and accurately. Attends clinic, as necessary. May perform check-in and/or check-out duties. Schedules follow-up appointments for patients. Provides clinical and clerical support to providers. Administrative (5 %) Attends office staff meetings and other relevant meetings, as requested. Provides clerical assistance, including distributing mail, create routine & non-routine mail correspondence to families & outside offices, scanning, faxing and errands. Other duties, as assigned Procedure Scheduling/Coordination: (20%) Assists Providers in reaching out to multiple offices to coordinate non-clinical inpatient & outpatient procedures. Schedules all necessary imaging, tests, & labs associated with procedure(s). Completes & submits all paperwork needed for procedure(s). Serves as main point of contact for patients, pre and post-operative. Provider Support & External Coordination: (30%) Assists Providers in patient care transfer to external offices & departments. Provides & requests all necessary medical documents & records to & from external offices and patients as needed. Assists families with coordinating multi divisional appointments internal & external. Reviews incoming patient visit referrals for proper scheduling and distribution. Assists Providers with contacting families to provide test results. Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Researches hospital medical records for information requested by physicians, insurance companies, & families. Applies provider preferences in protocols is selecting from multiple possibilities to execute and/or delegate follow up actions based on provider’s patient notes. Misc. (10%) Provides insurance companies with information needed for services, testing, & labs. Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE High School diploma and 2 years of relevant experience required, or equivalent combination of education and experience. REQUIRED Equivalent combination of education and experience. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Must prioritize exceptional patient care with compassion and respect. Preferred Demonstrated customer service skills, specifically strong communication skills. Preferred Medical Terminology, experience with appointment scheduling software (such as Epic), Microsoft Office and electronic medical records preferred. Demonstrate accuracy in all correspondence including eRecord. Preferred Ability to work in a fast-paced, stressful environment, and demonstrate efficiency in prioritizing assignments while working successfully with a team. Preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.