Pediatric Care Coordinator

Asian Health Services; Oakland (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a Pediatric Care Coordinator to enhance access and management for pediatric patients. The role involves coordinating services, advocating for families, and integrating care across medical and behavioral health departments. Candidates should possess strong communication and organizational skills, with a focus on community-based support. A high school diploma or AA is required, with a BA preferred. Bilingual candidates are highly encouraged to apply.

Qualifications

• At least two years of experience in a community-based setting.
• Bilingual in an Asian language is highly preferred.

Responsibilities

• Coordinate behavioral and developmental needs for pediatric clients.
• Advocate for patients and families to ensure access to community services.
• Participate in agency-wide quality improvement programs.

Skills

Leadership

Communication

Organizational Skills

Problem-Solving

Cultural Humility

Education

High school diploma/AA

BA preferred

Tools

Computer Operations

Job description

The Pediatric Care Coordinator and (PCC) promotes improved access and are management for clinic pediatric patients by acting as the liaison between the client and the community, and will help dissolve the silos between the Medical and Behavioral Health (BH) departments within the health centers. This position is an essential member of the primary care team, facilitating streamlined integration of medical, behavioral, and social care for pediatric patients, and coordinating services and follow up with patients and providers. The PCC will also assess patient/family needs, connecting them to preventative care resources/programs, advocating for patients, and otherwise help patients navigate getting the holistic all-around care they need to live healthy and balanced lives from AHS and other agencies.

Essential Job Functions

• Coordinate BH and developmental needs for pediatric clients, with a focus on preventative and comprehensive care
• Support the navigation of wrap-around prevention serves for clients and families including enrollment in Medi-Cal, CalFresh, housing assistance, eviction prevention, and legal aid
• Assist with implementing universal BH, ASQ/MCHAR, and trauma screenings for pediatric populations, with the goal of early intervention for at-risk clients
• Link client to appropriate follow-up resources both within the health centers and throughout Alameda County
• Encourage partnership between external entities such as schools, ACHH contracted services, HelpMeGrow, California Children's Services (CCS), and the Regional Center of the East Bay
• Advocate for AHS patients and their families to assure the availability and utilization of appropriate community services
• Actively participate in ongoing training and workshops that promote continuing professional growth and increase knowledge-based around pediatric healthcare services
• Communicate well with clients, the document clearly in the medical record and interface with medical providers to advocate for the client and their family
• Support a positive work environment and foster teamwork
• Responsible for collecting and entering data regarding services provided within the clinic and outside of the clinic via referral programs

General Agency/AHS Duties

• Fosters an environment that promotes trust and cooperation among clients and staff.
• Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented.
• Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days, and other events.
• Participates in general membership meetings, fundraisers, and other public events, as required.
• Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.
• Attends AHS staff retreats and Board of Directors meetings, as required.
• Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

MINIMUM QUALIFICATIONS

• High school diploma/AA and at least two years of progressively responsible work experience in a community-based setting

Preffered Qualifications

• BA preferred
• Bilingual in an Asian language is highly preferred.

Knowledge, Skills & Abilities

• Competent leadership and administrative skills.
• Flexibility and creativity – this is a pilot program and will be an iterative and evolving process.
• Excellent communication, organizational, and time management skills with the ability to work individually and as a team.
• Proficiency in computer operations, navigational skills, and comfortable with Internet-based applications.
• Sound decision-making skills including problem-solving, critical thinking, and good clinical judgment for clinical and non-clinical issues.
• Ability to work effectively and collaboratively with a variety of customers including clients, family members, health center/office staff, providers, and community-based organizations
• Cultural humility and respectful curiosity, ability to meet clients and families where they are

Physical & Work Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

$34.29 - $35.50 an hour