Pediatric Care Coordinator - Bilingual Spanish or Mandarin-Cantonese Fluency

Avature; New Jersey; Remote; USD 41,000 - 63,000; Full time

Job summary

An established industry player is seeking dedicated Care Coordinators to provide essential support to members navigating their health care systems. This fully remote position involves managing member inquiries, documenting calls, and collaborating with interdisciplinary teams to enhance service delivery. Ideal candidates will possess relevant medical qualifications, strong communication skills, and the ability to thrive in a fast-paced environment. Join a team that values compassion and excellence in health care service delivery, making a real difference in the lives of members every day.

Benefits

Medical coverage

Dental coverage

Vision coverage

Life insurance

401k contributions

Qualifications

• Certified Medical Assistant or relevant medical training required.
• Experience in a fast-paced environment with effective communication.

Responsibilities

• Perform care management services to assist members with health care navigation.
• Document calls accurately and manage member caseload effectively.

Skills

Effective communication

Documentation skills

Multi-tasking

Bilingual (English Spanish or Mandarin-Cantonese)

Education

High School Diploma/GED

Certified Medical Assistant (CMA)

Certified Nursing Assistant (CNA)

Registered Medical Assistant (RMA)

Job description

Care Coordinators are responsible for performing care management services in order to support members who require assistance in navigating their health care system. The Care Coordinator supports various teams to provide excellent customer service to our NorthStar Members.

**This position is 100% Remote

Duties and Responsibilities:

• Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention
• Contemporaneously and accurately documents call in designated PHI system.
• Manages an assigned member caseload who require short term care coordination and health navigation
• Works within the interdisciplinary care team to support timely communication of member issues or needs and monitors screening of members effectively to improve quality and cost outcomes
• Performs outreach calls to members to confirm services are in place
• Additional duties as assigned

Minimum Qualifications:

• Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience
• HS diploma/GED
• Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
• Experience working in a fast-paced environment that requires handling multiple priorities simultaneously

Preferred Qualifications:

• 1 year working with medically fragile children in the community.
• Work experience with member outreach in a member services or call center environment preferred.
• Work experience with healthcare background or familiarity with medical terminology, Medicaid & Child health plus benefit products.
• Bilingual (English Spanish or Mandarin-Cantonese) preferred.

Hiring Range*:

Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400

All Other Locations (within approved locations): $41,101 - $60,320

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [e-mail] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC. Know Your Rights