PSR - Patient Services Representative - Tulsa Pediatric Cardiology Clinic

OU Medical Center; Tulsa (OK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO

401(k)

Medical and dental plans

Job summary

OU Health seeks a PSR in Tulsa Pediatric Cardiology Clinic to coordinate patient schedules and provide clerical support for daily operations.

Responsibilities include greeting patients, collecting demographics, handling payments, and assisting with insurance verifications and referrals while promoting the Patient Portal. 1+ year of experience preferred.

Qualifications

• High School Diploma or GED required.
• 1+ years of professional work experience required.
• Strong verbal and written communication skills.
• Strong customer service skills.
• Proficient with Microsoft Office tools.

Responsibilities

• Schedules patient appointments, by phone or in person.
• Provides information about clinic operations.
• Obtains and updates patient demographics.
• Answers telephone calls and routes them appropriately.
• Coordinates schedules for patients needing multiple services.
• Greets patients at check-in for scheduled appointments.
• Handles payments and writes receipts.
• Ensures encounter forms have resident/faculty signatures.
• Uploads insurance cards into EMR as appropriate.
• Maintains cash drawer reconciliation daily.
• Prepares ancillary forms for other services.
• Promotes Patient Portal for patient-clinic communication.
• Files charts and lab/x-ray information as needed.
• Assembles new patient charts and information packets.
• Discusses financial accounts with patients.
• Verifies insurance eligibility and PCPs.

Skills

Strong verbal and written comms

Customer service

Microsoft Office

Hospital policies knowledge

Keyboarding skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position Title: PSR - Patient Services Representative - Tulsa Pediatric Cardiology Clinic

Department: Tulsa Pediatric Cardiology Clinic

Job Description

The Patient Services Representative I coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.).
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications

Education Requirements

High School Diploma or GED required.

Experience Requirements

1 or more years of professional work experience required.

License/Certification/Registration Requirements

None required.

Knowledge/Skills/Abilities Requirements

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.