Pediatric Ambulatory Operations Leader

La Rabida Children's Hospital; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

La Rabida Children’s Hospital in Chicago seeks a Senior Manager, Ambulatory and Provider Services to oversee daily outpatient clinic operations, ensure patient access, and optimize care coordination across clinical and administrative teams.

You will supervise frontline staff, manage budgets, and lead initiatives to improve efficiency and patient experience while ensuring regulatory compliance and effective EHR use.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field (required).
• Master’s degree in Healthcare Administration, Business, Public Health, or similar (preferred).
• Minimum 3–5 years of relevant outpatient/ambulatory operations experience.
• At least 2 years of supervisory or team leadership experience.
• Familiarity with pediatric care environments or family-centered service models preferred.

Responsibilities

• Oversee direct daily operations of the outpatient clinic, including front desk, Clinical Nurse Supervisor, Admitting Registration, Patient Service Representatives.
• Monitor patient flow, scheduling, access, billing and collections performance to meet service expectations.
• Recruit, train, supervise, and evaluate clinic staff, ensuring accountability and excellence.
• Manage staffing plans, schedules, and timekeeping processes in alignment with budget and patient volume.
• Lead quality improvement projects to enhance operational efficiency and patient satisfaction.
• Collaborate with providers, nursing, and hospital leadership to coordinate care and ensure regulatory compliance.

Skills

EHR proficiency

Regulatory knowledge

Staff supervision

Workflow optimization

Billing & scheduling

Education

Bachelor’s in Healthcare Administration

Master’s degree preferred

Tools

MS Office Suite

EHR systems

Job description

La Rabida Children’s Hospital in Chicago seeks a Senior Manager, Ambulatory and Provider Services to oversee daily outpatient clinic operations, ensure patient access, and optimize care coordination across clinical and administrative teams.

You will supervise frontline staff, manage budgets, and lead initiatives to improve efficiency and patient experience while ensuring regulatory compliance and effective EHR use.