Pediatric Admissions Specialist (Hybrid)

Pediatric Home Service, Inc.; Roseville (MN); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Generous PTO

401(k) Matching

Tuition Reimbursement

Professional Development & Learning

Supportive work environment

Job summary

Pediatric Home Service is seeking a full-time Admissions Representative to join a fast-paced Customer Service team. Hybrid schedule; support is provided to medically fragile children and their families.

You will handle DME intake, coordinate new product requests, and manage referrals and insurance information to ensure smooth patient access. Strong organizational, communication, and problem-solving skills are required.

Qualifications

• High school diploma or 1–6 months of related experience and/or training, or an equivalent combination of education and experience.
• Durable medical equipment (DME) intake/ admissions experience preferred
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
• Experience in Brightree EHR a plus!

Responsibilities

• Performs intake of Durable Medical Equipment (DME), through the Brightree database
• Coordinates the New Product Request process
• Coordinates activities of the Customer Service (CS) helpdesk
• Performs duties of the Coordinator of the Day (COD)
• Obtains new patient referrals
• Obtains insurance authorization information as required for products and services provided by PHS
• Obtains ongoing patient supply orders
• Obtains prescriber orders for products and services provided by PHS
• Completes patient and prescriber information changes
• Maintains all patient information on an ongoing basis
• Coordinates intake process for specialized organizations
• Supports evening and Saturday on-call staff
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Reads prescriber orders, customer orders, work orders and shipping orders to determine items to be moved, gathered, or distributed
• Coordinates service for evening deliveries
• Process and coordinates paperwork from items delivered for intake
• Prepare patient paperwork for billing

Skills

DME intake

Customer service

Multi-tasking

Brightree EHR

Education

High school diploma

Tools

Brightree EHR

Job description

Pediatric Home Service is seeking a full-time Admissions Representative to join a fast-paced Customer Service team. Hybrid schedule; support is provided to medically fragile children and their families.

You will handle DME intake, coordinate new product requests, and manage referrals and insurance information to ensure smooth patient access. Strong organizational, communication, and problem-solving skills are required.