Medical Admissions Representative

Pediatric Home Service; Cleveland (OH); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Generous PTO

401(k) Matching

Tuition reimbursement

Professional development

Health and dental insurance

Short & long-term disability

Job summary

Pediatric Home Service in Cleveland, OH, is seeking a full-time Admissions Representative to join our customer-focused team. You will handle DME intake, referrals, and insurance information, supporting a fast-paced CS environment.

The role includes coordinating the CS helpdesk and coordinating evening service delivery. Ideal candidates are organized with strong communication and problem-solving skills, have a high school diploma, and prefer Brightree EHR experience to manage patient and

Qualifications

• High school diploma or equivalent (1–6 months related experience or training ok)
• DME intake/admissions experience preferred
• Organized, multi-tasking, problem solving and communication skills required
• Brightree EHR experience preferred

Responsibilities

• Process DME intake in Brightree and coordinate new product requests
• Coordinate CS helpdesk activities and COD duties
• Obtain referrals, supporting docs and insurance authorization for products/services
• Maintain patient and prescriber information and paperwork for billing
• Coordinate intake for specialized organizations and support evening deliveries

Skills

Customer service

Multi-tasking

Critical thinking

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Brightree EHR

Job description

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Position: Admissions Representative
• Location: Cleveland, OH
• Hours: Monday -Friday, 8 am- 5 pm, On site/in office

THE POSITION:

We are looking for a full-time Admissions Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you’ll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.

• Performs intake of Durable Medical Equipment (DME), through the Brightree database
• Coordinates the New Product Request process
• Coordinates activities of the Customer Service (CS) helpdesk
• Performs duties of the Coordinator of the Day (COD)
• Obtains new patient referrals, supporting documentation and insurance authorization information as required for products and services provided by PHS
• Obtains ongoing patient supply orders and prescriber orders for products and services provided by PHS
• Completes patient and prescriber information changes
• Maintains all patient information on an ongoing basis
• Coordinates intake process for specialized organizations
• Supports evening and Saturday on-call staff
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Reads prescriber orders, customer orders, work orders and shipping orders to determine items to be moved, gathered, or distributed
• Coordinates service for evening deliveries
• Processed and coordinates paperwork from items delivered for intake; Prepares patient paperwork for billing

REQUIREMENTS:

• High school diploma or 1-6 months of related experience and/or training, or an equivalent combination of education and experience
• Durable medical equipment (DME) intake/medical admissions experience preferred
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills; High level of initiative combined with a customer service mentality is also required.
• Experience in Brightree EHR preferred

BENEFITS:

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance