PED Systems Analyst

Capgemini; Seattle (WA); On-site; USD 44,000 - 106,000; Full time

Job summary

Capgemini is seeking a technically skilled support engineer in Seattle to maintain and optimize core retail payment systems. You will collaborate with business and technology teams to translate requirements into reliable technical solutions, ensuring minimal downtime and high service quality.

You will work in an Agile environment, document troubleshooting steps, and support PED rollout initiatives across retail environments while building strong relationships with store partners and stakeholders.

Qualifications

• 5+ years of solid experience in technical support, helpdesk operations, retail technology support, or related environments.
• Experience working in Agile projects.
• Capable of conceptualizing latest technology landscape requirements and driving technical solutions.
• Strong understanding of various technology components and their capabilities.
• Knowledgeable in software distribution, deployment, and support processes.
• Experience performing general network troubleshooting and connectivity issue resolution.
• Hands-on experience with ServiceNow, Jira, Meraki, and Splunk.
• Experience with remote management tools and supporting geographically distributed users and systems.

Responsibilities

• Navigate stakeholder expectations while ensuring alignment on technical deliverables.
• Partner with business and technology teams to understand requirements and translate them into technical solutions.
• Provide support for PED (Pin Entry Device) rollout initiatives across retail environments.
• Document, maintain, and share detailed resolution steps and technical troubleshooting procedures.
• Ensure operational stability and minimal downtime of core retail payment systems on a daily basis.
• Demonstrate empathy towards store partners and proactively identify opportunities to improve support experiences.
• Establish cross-functional, collaborative relationships with business, technology, and store partners.
• Communicate complex ideas and technical concepts effectively to diverse audiences.

Skills

Technical support

Helpdesk operations

Retail technology support

Agile projects

Solution design

Cross-functional collaboration

Incident management

ServiceNow

Jira

Meraki

Splunk

Remote management

Network troubleshooting

Tools

ServiceNow

Jira

Meraki

Splunk

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.LocationThis is onsite role based in Seattle, WAYour Role• Navigate stakeholder expectations while ensuring alignment on technical deliverables. • Partner with business and technology teams to understand requirements and translate them into technical solutions. • Provide support for PED (Pin Entry Device) rollout initiatives across retail environments. • Document, maintain, and share detailed resolution steps and technical troubleshooting procedures. • Ensure operational stability and minimal downtime of core retail payment systems on a daily basis. • Demonstrate empathy towards store partners and proactively identify opportunities to improve support experiences. • Establish cross-functional, collaborative relationships with business, technology, and store partners. • Communicate complex ideas anYour skills and experience• 5+ years of solid experience in technical support, helpdesk operations, retail technology support, or related environments. • Experience working in Agile projects. • Capable of conceptualizing latest technology landscape requirements and driving technical solutions. • Strong understanding of various technology components and their capabilities. • Works in a team covering business and technology with representatives from client to produce overall quality delivery. • Experience with helpdesk operations and account provisioning processes. • Strong analytical thinking to examine system issues, identify root causes, and connect components in an efficient manner. • Excellent problem-solving skills to resolve complex technical challenges and provide effective solutions and troubleshooting. • Strong knowledge of activities across every phase of delivery from incident management to post-production support. • Hands-on experience with ServiceNow, Jira, Meraki, and Splunk. • Experience with remote management tools and supporting geographically distributed users and systems. • Knowledgeable in software distribution, deployment, and support processes. • Experience performing general network troubleshooting and connectivity issue resolution. • Ability to work effectively in ambiguous situations and adapt to changing priorities, schedules, and workflows. • Strong attention to detail and commitment to operational excellence. • Excellent communication skills with experience supporting customers, store partners, and external stakeholders.The base compensation range for this role in the posted location is $43,984 to $105,600Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibilityImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.DisclaimersCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-lawCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.