PDS Governance & Quality Leader

JLL; Atlanta (CO); On-site; USD 140,000 - 165,000; Full time

Job summary

JLL is seeking a PDS PMO Governance & Quality Lead in the Americas. The role combines commercial governance with a robust QI program to ensure consistent service delivery excellence across markets.

You will partner with Operations, Finance, Legal, Learning & Development, and Market leadership to build sustainable, rigorous yet practical governance systems. The position consolidates governance and quality functions, overseeing DEC forums, rate-card governance, risk integration, and stakeholder

Qualifications

• Bachelor’s Degree in Architecture, Engineering, Construction Management, Business Administration, or a related field.
• Demonstrated experience in project management, process implementation, or structured governance operations within a complex, multi-market environment.
• Strong understanding of commercial operations, contract structures, and risk management principles in the context of project delivery services.
• Proven track record developing and implementing quality frameworks, governance programs, or continuous improvement initiatives.
• Excellent verbal and written communication skills; ability to translate complex operational data into clear leadership narratives and actionable recommendations.
• Strong interpersonal skills with demonstrated ability to work effectively across organizational levels, including executive stakeholders.
• Highly organized with strong analytical skills; ability to synthesize results and produce data-driven recommendations.
• Ability to multi-task, manage competing priorities, and work both independently and collaboratively in a fast-paced, team environment.
• Flexibility with work hours; overnight travel required (approximately 25–50% during peak workload periods).

Responsibilities

• Oversee the review and approval process for PDS Americas opportunities, assessing commercial, legal, and operational parameters.
• Develop and maintain standardized governance structures, workflows, policies, and procedures across Americas markets.
• Lead DEC governance forums; publish agendas, capture notes, and coordinate external approvals as needed.
• Oversee Variable Rate Card governance and collaborate with teams to adjust rates and approvals.
• Lead the implementation and ongoing management of the PDS Quality Management Program.
• Coordinate quality scores, metrics, and KPIs to markets and project teams; drive improvement.
• Collaborate with Learning & Development, Finance, Legal, and Operations to enable training and governance.
• Engage cross-functionally to align commercial and delivery processes; support risk and compliance activities.

Skills

Project governance

Governance operations

Quality frameworks

Continuous improvement

Communication skills

Cross-functional collaboration

Interpersonal skills

Analytical skills

Multi-tasking

Travel flexibility

Education

Bachelor’s Degree in Architecture, Engineering, Construction Management, Business Administration, or a related field

Tools

PMP

Six Sigma

Job description

JLL is seeking a PDS PMO Governance & Quality Lead in the Americas. The role combines commercial governance with a robust QI program to ensure consistent service delivery excellence across markets.

You will partner with Operations, Finance, Legal, Learning & Development, and Market leadership to build sustainable, rigorous yet practical governance systems. The position consolidates governance and quality functions, overseeing DEC forums, rate-card governance, risk integration, and stakeholder