Strategic PDS Governance & Quality Lead

JLL

Miami (FL)

On-site

USD 140,000 - 165,000

Full time

14 days+

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Benefits offered by this job

401(k) plan with matching company_con

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through"

Job summary

JLL is seeking a PDS PMO Governance & Quality Lead to drive governance frameworks and the Quality & Continuous Improvement program across the Americas project portfolio. This role consolidates governance and quality pillars and partners with Operations, Finance, Legal, Learning & Development, and Market leadership to build sustainable, rigorous, and practical systems.

The role oversees DEC governance, KPI monitoring, risk management, and stakeholder engagement to deliver measurable service

Qualifications

Bachelor's Degree in Architecture, Engineering, Construction Management, Business Administration, or a related field.
Demonstrated experience in project management, process implementation, or structured governance operations within a complex, multi-market environment.
Strong understanding of commercial operations, contract structures, and risk management principles in project delivery services.
Proven track record developing and implementing quality frameworks, governance programs, or continuous improvement initiatives.
Excellent verbal and written communication skills; ability to translate complex operational data into clear leadership narratives and actionable recommendations.
Strong interpersonal skills with demonstrated ability to work effectively across organizational levels, including executive stakeholders.
Flexibility with work hours; overnight travel required (approximately 25-50% during peak workload periods).

Responsibilities

Oversee the review and approval process for PDS Americas opportunities, assessing commercial, legal, and operational parameters to ensure an appropriate balance of risk and reward for JLL.
Develop and maintain standardized governance structures, workflows, policies, and procedures across Americas markets, in alignment with PMO and Operations leadership.
Support MSA negotiations and collaborate with Solutions Development teams during contract discussions; review and support the creation of compelling commercial models and value propositions in competitive bid situations.
Ensure appropriate stakeholders are alerted and engaged to provide guidance and support in complex negotiations and dispute resolution situations.
Establish and maintain KPI monitoring systems that provide enhanced visibility into risk exposure and governance compliance across the Americas project portfolio.
Identify and disseminate lessons learned from project delivery and best practices across Americas-wide delivery teams; foster a continuous improvement culture in partnership with the Q&CI function.
Lead the implementation and ongoing management of the PDS Quality Management Program, measuring and reporting compliance with systems, processes, procedures, and service standards.
Coordinate and distribute quality scores, metrics, and KPIs to Markets and dynamic work teams; use data to drive accountability and identify improvement opportunities.
Act as the primary resource for project teams seeking guidance and assistance on quality initiatives, new processes, and compliance requirements.
Design and implement sustainable continuous improvement processes; support the vetting and rollout of new quality initiatives and implementation strategies.
Collaborate with the Learning & Development team to develop training strategies and materials that support quality control initiatives and staff capability-building.
Create presentation materials for communications, leadership reporting, and stakeholder vetting sessions.
Align and coordinate with other PMO functions - including Technology, Business Intelligence, Transitions, and Shared Services - on cross-functional quality and process improvements.