PDN Care Coordinator — Patient & Family Support

ModivCare; Clarks Summit (Lackawanna County); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Match

Paid Time Off

Paid Holidays

Employee Assistance Program

Employee Discounts

Disability Insurance

Job summary

CareGivers America in Clarks Summit, PA is hiring a Care Coordinator to support our Private Duty Nursing (PDN) team on-site. You will be the link between caregivers, patients, and families, handling questions, resolving concerns, and ensuring payroll and records are accurate.

This on-site role emphasizes friendly service, attention to detail, and the ability to manage multiple tasks including EVV clock-ins, timesheets, and compliance.

Qualifications

• 1 year of customer service experience.
• High school diploma or equivalent.
• Experience in home care, healthcare administration, scheduling, payroll, or EVV systems is a plus!

Responsibilities

• Serve as a primary point of contact for patients, families, and caregivers, providing friendly and responsive support.
• Answer incoming calls, respond to questions, and help resolve concerns.
• Monitor caregiver clock-ins and clock-outs using EVV systems.
• Review and process caregiver timesheets to support accurate payroll.
• Research and resolve timesheet, payroll, and billing discrepancies.
• Track caregiver documentation, annual training, and compliance requirements.
• Maintain accurate records and collaborate with your team to ensure continuity of care.

Skills

Customer service

Communication

Attention to detail

Organization

Multitasking

Computer literacy

Education

High school diploma

Tools

EVV systems

Job description

CareGivers America in Clarks Summit, PA is hiring a Care Coordinator to support our Private Duty Nursing (PDN) team on-site. You will be the link between caregivers, patients, and families, handling questions, resolving concerns, and ensuring payroll and records are accurate.

This on-site role emphasizes friendly service, attention to detail, and the ability to manage multiple tasks including EVV clock-ins, timesheets, and compliance.