Care Coordinator Associate

ModivCare; Clarks Summit (Lackawanna County); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Match

Paid Time Off

Paid Holidays

Employee Assistance Program

Employee Discounts

Disability Insurance

Job summary

CareGivers America in Clarks Summit, PA is hiring a Care Coordinator to support our Private Duty Nursing (PDN) team on-site. You will be the link between caregivers, patients, and families, handling questions, resolving concerns, and ensuring payroll and records are accurate.

This on-site role emphasizes friendly service, attention to detail, and the ability to manage multiple tasks including EVV clock-ins, timesheets, and compliance.

Qualifications

• 1 year of customer service experience.
• High school diploma or equivalent.
• Experience in home care, healthcare administration, scheduling, payroll, or EVV systems is a plus!

Responsibilities

• Serve as a primary point of contact for patients, families, and caregivers, providing friendly and responsive support.
• Answer incoming calls, respond to questions, and help resolve concerns.
• Monitor caregiver clock-ins and clock-outs using EVV systems.
• Review and process caregiver timesheets to support accurate payroll.
• Research and resolve timesheet, payroll, and billing discrepancies.
• Track caregiver documentation, annual training, and compliance requirements.
• Maintain accurate records and collaborate with your team to ensure continuity of care.

Skills

Customer service

Communication

Attention to detail

Organization

Multitasking

Computer literacy

Education

High school diploma

Tools

EVV systems

Job description

Care Coordinator – Private Duty Nursing (PDN)

Location: Clarks Summit, PA | On-Site
Pay: $16–$18 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Employment: Full-Time

Love Helping People? Organized, Detail-Oriented, and Great at Problem-Solving?

CareGivers Americais hiring a Care Coordinator to support our Private Duty Nursing (PDN) team in Clarks Summit, PA!

In this role, you'll be an important connection between our caregivers, patients, and families. You'll help answer questions, resolve concerns, maintain accurate records, and ensure the behind-the-scenes details of home care run smoothly.

Our PDN team supports families caring for loved ones with complex medical needs, including parents who serve as trained caregivers for their children. Your work will help these families receive the dependable support they deserve.

What You'll Do

• Serve as a primary point of contact for patients, families, and caregivers, providing friendly and responsive support.
• Answer incoming calls, respond to questions, and help resolve concerns.
• Monitor caregiver clock-ins and clock-outs using Electronic Visit Verification (EVV) systems.
• Review and process caregiver timesheets to support accurate and timely payroll.
• Research and resolve timesheet, payroll, and billing discrepancies.
• Track caregiver documentation, annual training, and compliance requirements.
• Maintain accurate records and collaborate with your team to ensure continuity of care.

What We're Looking For

• Strong customer service and communication skills.
• Excellent attention to detail, organization, and follow-through.
• Comfortable handling a high volume of phone calls and managing multiple priorities.
• Confident using computers, entering data, and learning new systems.
• Ability to remain professional, patient, and solutions-focused when handling concerns.
• High school diploma or equivalent.
• At least 1 year of customer service experience.

Experience in home care, healthcare administration, scheduling, payroll, or EVV systems is a plus!

What We Offer

• Medical, Dental & Vision Insurance
• 401(k) with 6% company match
• Paid Time Off + 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts
• Short and Long-term Disability and additional voluntary benefits

Our Mission

To provide access to the care that matters for those who need it most.

Our Values

Caring: We care about what we do and who we do it for.

Collaborative: We value the perspective and experience of all.

Dedicated: We are committed to making a real-world impact.

Purposeful: We know our work has meaning.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Modivcare is committed to equal employment opportunity and is proud to be an equal opportunity workplace.