PCS Portal Specialist

Chenega Security SBU; Chantilly (VA); On-site; USD 33,000 - 55,000; Full time

Job summary

Chenega Security SBU in Chantilly, VA is seeking a lead analyst for MoveUSA, the Department of State's next-generation PCS application. You will define requirements with vendors and stakeholders, shaping a mobile-first, AI-enabled platform that streamlines relocation, travel orders, lodging, and allowances.

You will prototype dashboards, lead data architectures, and ensure our security clearance and policy requirements guide design.

Qualifications

• High School diploma or equivalent is required.
• Expertise in the Department of State PCS Portal, PCS Claims, and PCS process.
• Understanding of passport/visa processes and liaison resources.
• Knowledge of DOS Shipping Entitlements & Shipping Travel Basics.
• Experience with Travel Authorizations and how to address errors in the process.
• Ability to understand policy and communicate it to others.
• Active Secret Security Clearance required.

Responsibilities

• Lead the development of modern dashboard models and data architectures using AI tools and predictive analytics to visualize complex operational data.
• Lead requirements gathering for new PCS travel management systems, translating needs into functional specifications.
• Collaborate on AI integration to automate processes and enhance PCS data processing.
• Serve as a bridge between the PCS Office and technology partners.
• Analyze current workflows to identify pain points and opportunities for improvement in relocations, travel orders, lodging, and allowances.
• Support project management activities including documentation, timelines, and risk analysis.

Skills

UI design

UX design

Prototype creation

AI familiarity

Stakeholder communication

Collaboration

Data visualization

Education

High School diploma or equivalent

Tools

Figma

AI prototyping tools

Job description

Summary

The Permanent Change of Station (PCS) Office, part of the Bureau of Administration (A), manages relocation services for 7000 Department of State personnel a year. In collaboration with DT, A Bureau is launching an exciting modernization initiative (MoveUSA), and the PCS Office has a lead development role. MoveUSA will be the Department's next-generation, unified PCS application - a mobile-first, AI-enabled, data-integrated platform designed to replace legacy systems and serve as the single software solution for every step of the PCS lifecycle: from assignment notification through post-arrival settlement and claims processing.

Responsibilities

Coming in at the early stages of a major technology transformation, the office requires someone to work directly with software vendors, implementation teams, and stakeholders across the Department to define and hone requirements for a cutting-edge travel management system. Your prototyping ability will shape how we get the right people to the right place at the right time - making our diplomatic missions more effective and our colleagues’ lives easier.

• Lead the development of modern dashboard models and data architectures using AI tools and predictive analytics to visualize complex operational data.
• Lead requirements gathering for new PCS travel management systems, working with users, technical teams, and vendors to translate operational needs into functional specifications.
• Collaborate on AI integration by exploring how artificial intelligence and machine learning can automate processes and enhance data processing in PCS workflows.
• Serve as a bridge between the PCS Office and technology partners, ensuring our operational expertise informs system design.
• Analyze current workflows to identify pain points and opportunities for improvement in how we manage relocations, travel orders, lodging, and allowances.
• Support project management activities including documentation, timelines, stakeholder coordination, and risk analysis.

Qualifications

• High School diploma or equivalent is required.
• Possesses expertise in the Department of State PCS Portal, PCS Claims, and PCS process.
• Possesses a basic understanding of passport and visa processes, and what resources to liaison with for process assistance.
• Possesses a general understanding of the DOS Shipping Entitlements Basics and DOS Shipping Travel Basics.
• Experience with Travel Authorizations and how to address errors in the process.
• Experience in understanding policy as well as effectively communicating policy to others.
• Active Secret Security Clearance required.

Preferred Qualifications

• PCS move experience as a former Department of State Foreign Service Officer or current/former Eligible Family Member (EFM) is highly desired.
• Experience with US Government (USG) rules and policy in the areas of shipping, travel, claims, or other PCS-relevant areas.

Knowledge, Skills And Abilities

• Interest or experience designing UIs for complex applications (enterprise tools, dashboards, workflows, or similarly involved products).
• Working knowledge of UX / human-centered design.
• Ability to create prototypes that bring requirements to life, from low-fidelity sketches to interactive, clickable flows.
• Comfort (or strong curiosity) using AI tools to accelerate prototyping and explore design directions quickly.
• A collaborative mindset and the communication skills to present work to stakeholders and fold their input back into the design.
• Familiarity with design and prototyping tools (e.g. Figma, or AI-assisted prototyping tools.)
• Must obtain and maintain a Secret clearance.
• Successfully pass background and drug screening.

Estimated Salary/Wage

Up to USD $40.00/Hr.