PCS Portal Specialist

Chenega Professional Services Strategic Business Unit; Chantilly (VA); On-site; USD 33,000 - 55,000; Full time

Job summary

The Permanent Change of Station (PCS) Office within the Bureau of Administration leads modernization with MoveUSA, the next-generation PCS platform. This role supplements the current team of Analysts and Query Team Specialists, guiding employees through relocation and offering end-user support for system navigation, issue resolution, and process guidance.

The position emphasizes collaboration with stakeholders, potential workflow development, and documentation to ensure a seamless relocation

Qualifications

• High School diploma or equivalent.
• Knowledge of the Department of State PCS Portal, PCS Claims, and PCS process.
• Understanding of passport/visa processes and liaison resources.
• Knowledge of DOS Shipping Entitlements Basics and Shipping Travel Basics.
• Experience with Travel Authorizations and correcting errors in the process.
• Policy understanding and ability to communicate it clearly to others.
• Active Secret Security Clearance required.

Responsibilities

• Serve as liaison between customers and providers with a regional POC document.
• Advocate for customers by answering questions within 24 hours and providing updates.
• Provide Post Checklist technical assistance.
• Understand and manage ticketing workflows and interfacing operations.
• Manage customer inquiry tickets in Outlook and report to COR/ACOR.
• Facilitate training for posts on check-in/check-out processes.
• Other duties as assigned.

Skills

UI design

AI prototyping

Stakeholder communication

Collaboration

Security clearance

Education

High School diploma or equivalent

Tools

PCS Portal

PCS Claims

Outlook

Job description

Summary

The Permanent Change of Station (PCS) Office, part of the Bureau of Administration (A), manages relocation services for 7000 Department of State personnel a year. In collaboration with DT, A Bureau is launching an exciting modernization initiative (MoveUSA), and the PCS Office has a lead development role.

MoveUSA will be the Department's next-generation, unified PCS application - a mobile-first, AI-enabled, data-integrated platform designed to replace legacy systems and serve as the single software solution for every step of the PCS lifecycle: from assignment notification through post-arrival settlement and claims processing.

In parallel, the PCS Office continues to use current software and respond to customer inquiry based on existing process. This positionis responsible forsupplementing the work of the current team of Analysts and Query Team Specialists, guiding employees through the end-to-end relocation process. In addition to managing move execution, the PCS Specialist provides comprehensive end-user support,assistingbothrelocatingemployees and internal staff with system navigation, issue resolution, and process guidance.The role requires strong collaboration with stakeholders to ensure a seamless and efficient relocation experience. The role may also entail development of workflows, documentation, operating procedure, process requirements.

Responsibilities

What You’ll Get To Do:

• Serve as a liaison between customers and service providers and maintains a point of contact (POC) document for the region to ensure continuity of communication.
• Serve as a customer advocate by efficiently and effectively answering customer questions within 24 hours of receipt and providing information updates to customers.
• Provide customers with Post Checklist technical assistance.
• Facilitate and understands the ticketing workflows’ interfacing operations.
• Manage customer inquiry tickets in Outlook and provides reports to the Contracting Officer Representative (COR) and Assistant Contracting Officer Representative (ACOR) as required.
• Facilitate training for posts on the check-in and check-out processes during the PCS off-season.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent is required.
• Possesses knowledge in the Department of State PCS Portal, PCS Claims, and PCS process.
• Possesses a basic understanding of passport and visa processes, and what resources to liaison with for process assistance.
• Possesses a general understanding of the DOS Shipping Entitlements Basics and DOS Shipping Travel Basics.
• Experience with Travel Authorizations and how to address errors in the process.
• Experience in understanding policy as well as effectively communicating policy to others.
• Active Secret Security Clearance required.

Preferred Qualifications:

• PCS move experience as a former Department of State Foreign Service Officer or current/former Eligible Family Member (EFM) is highly desired.
• Experience with US Government (USG) rules and policy in the areas of shipping, travel, claims, or other PCS-relevantareas.

Knowledge, Skills and Abilities:

• Interest or experience designing UIs for complex applications (enterprise tools, dashboards, workflows, or similarly involved products).
• Comfort (or strong curiosity) using AI tools to accelerate prototyping and explore design directions quickly.
• A collaborative mindset and the communication skills to present work to stakeholders and fold their input back into the design.
• Must obtain andmaintaina Secretclearance.
• Successfully pass background and drug screening

Estimated Salary/Wage

Up to USD $40.00/Hr.