Patient Access Supervisor

Ascension DePaul Services; New Orleans (LA); On-site; USD 65,000 - 75,000; Full time

Job summary

Ascension DePaul Services in New Orleans, LA, is seeking a Patient Access Supervisor to oversee registration, scheduling, and insurance verification while leading front desk staff. You will ensure compliant processes and provide exceptional patient service in a fast-paced health center.

The role requires strong communication, HIPAA knowledge, and the ability to manage staffing and workflow. You will mentor teammates, handle escalations, and coordinate with other departments to ensure timely,

Qualifications

• Excellent verbal and written communication skills.
• 2 years' experience in health care business office setting.
• Basic knowledge of medical terminology.
• Basic knowledge of ICD-10 and CPT.
• Excellent customer service and telephone etiquette.

Responsibilities

• Supervises registration, scheduling, and insurance verification activities.
• Provides daily supervision and ensures courteous service to patients and staff.
• Maintains patient records securely, protecting HIPAA information.
• Monitors daily operations to follow administrative policies.
• Coordinates verification with other departments to ensure continuity of care.
• Ensures training for new employees is completed.
• Monitors staff performance to maintain high-quality service.
• Discusses financial services options with patients/families.
• Adjusts provider schedules to maintain adequate service levels.
• Understands self-pay, sliding scale, Medicaid policies.
• Collects co-pays/deductibles/payments; records receipts.
• Reports unsafe/hazardous conditions per policy.
• Adheres to competency requirements on safety and infection control.
• Performs other duties as needed.

Skills

Verbal communication

Written communication

Customer service

Telephone etiquette

Problem-solving

Education

High school diploma or equivalent

Tools

Electronic health record system (EHR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Supervisor

New Orleans, LA, US

3 days ago Requisition ID: 2346

GENERAL JOB DESCRIPTION

Supervises and coordinates activities and employees related to all patient access processing including:

registration, scheduling, insurance verification and overall supervision of the health center front desk.

Provides exceptional customer service at the front desk of clinic and other areas of the health center.

Ensures all administrative and departmental policies and procedures are adhered to. Provides adequate

staffing in all areas of the department. Demonstrates the ability to assertively pursue necessary

information and to function independently to secure resolution on staff and patient issues. Projects a

mature problem-solving attitude while dealing with interpersonal conflict, dissatisfied patients and

time demands. Uses excellent customer service, telephone etiquette, and written and oral

communication skills. Provides professional, courteous service to patients, associates, and others.

DUTIES & RESPONSIBILITES

• Supervises and coordinates activities related to registration, scheduling, and verification of insurance
• Provides daily supervision to patient access staff and ensures prompt and courteous service to patients, visitors, providers, and associates
• Accurately and confidentially maintain patient records, ensuring protection of HIPAA information
• Monitors daily operations to ensure adherence to documented administrative and departmental policies and procedures
• Coordinates registration, scheduling, and insurance verification with other departments and/or outside referral sources/facilities to ensure continuity of care, timely communication and
• Ensures training of new employees is completed
• Monitors performance of staff on a daily basis to ensure efficient high quality service
• Demonstrate ability to discuss financial services options with patients and/or family members
• Adjusts daily provider schedules as required to ensure adequate levels of service
• Displays an understanding of self-pay, sliding scale, private and Medicaid policies and procedures
• Ensures staff collects co-payments/deductibles/and patient payments when applicable. Provides patients with receipts and ensures documentation of payment is entered into the
• Demonstrates knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents, defective equipment in compliance with DCSNO's policy
• Complies with annual competency requirements related to Emergency Preparedness, hazards, blood borne pathogens, universal precautions, infection control, electrical/fire safety and other topics deemed appropriate to assigned work areas
• Performs other duties as needed or required

WORK ENVIRONMENT

Work is normally performed inside within temperature-controlled environment.

Subject to high volume of people from different cultures

Subject to varying and unpredictable situations

Pressure due to multiple calls and inquiries

Pressure due to high volume/noise

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• 2 years' experience in health care business office setting
• Excellent verbal and written communication skills
• At least 3 years computer experience
• At least 2 years electronic health record experience
• Basic knowledge of medical terminology
• Basic knowledge of third party payers and collection procedures
• Basic knowledge of ICD-10 and CPT
• Excellent customer service and telephone etiquette

PREFERRED QUALIFICATIONS

• Associate degree or higher, 5 years' experience may substitute
• 3 years' course in business and/or finance, business math preferred
• Excellent communications skills
• Must demonstrate ability to use tact and diplomacy in dealing with others