PCC - General Offices

Sonrava Health; Fayetteville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid time Off

401(k)

Employee Assistance Program

Job summary

Sonrava Health is seeking a Patient Care Coordinator to join our Fayetteville, NC team. The PCC acts as the primary liaison for patients, greeting them, guiding them through the office, and coordinating treatment services to ensure a welcoming, seamless experience.

Ideal candidates have strong communication and customer service skills, a sales mindset, and attention to detail for handling patient records and financial transactions.

Qualifications

• High school diploma or equivalent is required.
• At least 2 years in a customer service role, sales, or front desk in healthcare/dental setting.
• Experience with dental practice management software (Denticon/Dentrix) preferred.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationsships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Skills

Customer service

Communication

Sales

Attention to detail

Education

High School Diploma

Tools

Denticon

Dentrix

Job description

Overview

We are looking for a Patient Care Coordinator to join the team!

The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner


• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff


• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options


• Contact patients to follow up on visits and to build lasting patient relationsships


• Ensure compliance with health, privacy, and safety regulations


• Travel as needed for training and to perform job functions

Benefits for FT Employees

• Healthcare Benefits (Medical, Dental, Vision)


• Paid time Off


• 401(k)


• Employee Assistance Program

Qualifications

• Minimum of high school diploma or equivalent required


• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting


• Experience with dental practice management software such as Denticon/Dentrix preferred


• Excellent communication skills to interact with patients, office staff, and third party stakeholders


• Attention to detail in maintaining patient records and managing financial transactions

Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.