PCC - General Offices

Sonrava Health; Oakland (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. seeks a Patient Care Coordinator to welcome patients, guide them through the office, and coordinate treatments. The PCC acts as the main liaison, delivering exceptional service and presenting treatment options and payment plans to patients.

The role emphasizes strong communication, attention to detail, and the ability to build lasting patient relationships while supporting dental staff and ensuring regulatory compliance in a fast-paced environment.

Qualifications

• Minimum of high school diploma or equivalent required.
• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
• Experience with dental practice management software such as Denticon/Dentrix preferred.
• Excellent communication skills to interact with patients, office staff, and third party stakeholders
• Attention to detail in maintaining patient records and managing financial transactions

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner
• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
• Contact patients to follow up on visits and to build lasting patient relationsships
• Ensure compliance with health, privacy, and safety regulations
• Travel as needed for training and to perform job functions

Skills

Communication

Customer service

Sales

Education

High school diploma or equivalent

Tools

Denticon

Dentrix

Job description

Overview

We are looking for a Patient Care Coordinator to join the team!

The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.

Responsibilities

• Greet and welcome patients in a timely, professional and engaging manner


• Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff


• Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options


• Contact patients to follow up on visits and to build lasting patient relationsships


• Ensure compliance with health, privacy, and safety regulations


• Travel as needed for training and to perform job functions

Benefits for FT Employees

• Healthcare Benefits (Medical, Dental, Vision)


• Paid time Off


• 401(k)


• Employee Assistance Program

Qualifications

• Minimum of high school diploma or equivalent required


• At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting


• Experience with dental practice management software such as Denticon/Dentrix preferred


• Excellent communication skills to interact with patients, office staff, and third party stakeholders


• Attention to detail in maintaining patient records and managing financial transactions

Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.