Part-Time PC Technician II

Lone Star College; Cypress (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Tuition waiver

Tax-deferred retirement plan

Job summary

Lone Star College in Cypress, TX is seeking a Technician II to support and maintain computer systems, desktops, and peripherals. The role involves installing, diagnosing, repairing, maintaining, and upgrading hardware while delivering end-user training and top-notch service.

This position offers an hourly wage of $15.60 and opportunities to grow within a respected higher education institution. Join a campus dedicated to student success and collaborative learning in a state-of-the-art environment

Qualifications

• High school diploma or GED.
• Experience with PC hardware and end-user support.
• Ability to troubleshoot hardware and software for end users.

Responsibilities

• Work with end users to identify and deliver required PC services.
• Act as a liaison and provide training and support to end users and staff on computer operations.
• Install, configure, test, maintain, monitor, and troubleshoot level I & II end user workstation hardware, networked peripheral devices, and networking hardware products.
• Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions.
• Receive and respond to incoming calls, texts and/or e-mails regarding PC and/or hardware problems.
• Help maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment.
• Document instances of hardware failure, repair, installation, and removal.
• Construct, install and test customized configurations based on various platforms and operating systems.
• Perform PC hardware and peripheral equipment improvements, upgrades, and repairs.
• Maintain up-to-date knowledge of hardware and equipment contracts.
• Responsible for other reasonable related duties as assigned

Skills

Network hardware knowledge

Windows OS

Mac OS

Unix OS

Customer service orientation

Communication skills

Documentation

Troubleshooting

Time management

Self-motivation

Education

High school diploma or GED

Tools

Windows OS

Mac OS

Unix OS

Job description

Commitment to Mission

This job carries with it the obligation to uphold the Mission ofLone Star College (LSC) in carrying out the duties of the position.A commitment to positive interpersonal behaviors, professionalcommunication, integrity, leadership, stewardship, respect andaccountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" isdesigned to recognize colleges that have been successful increating great workplaces and to further research and understandingof the factors, dynamics and influences that have the most impacton organizational culture at higher education institutions.

Lone Star College has been recognized in multiplecategories.

Campus Marketing Statement

Lone Star College offers high-quality, low-cost academic transferand career training education to 80,000+ students each semester.LSC has been named a 2023 Great Colleges to Work For institution bythe Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight WorkforceCenters of Excellence and Lone Star Corporate College.

Located in suburban northwest Houston in the heart of the CyFairCommunity, the college provides a full range of offerings includingunique programs in fire science technology, logistics managementand sonography. Since opening our award winning campus in 2003, thecollege has experienced record growth and supports an excitinglearning environment that brings together state-of-the-arttechnology and active, collaborative learning.

Location address is 9191 Barker Cypress Road, Cypress, TX77433.

Job Description

PURPOSE AND SCOPE:

The Technician II supports and maintains computer systems,desktops, and peripherals. This includes installing, diagnosing,repairing, maintaining, and upgrading all hardware and equipmentwhile ensuring optimal workstation performance. The Technician IItroubleshoots problem areas in a timely and accurate fashion andprovides end user training and assistance where required.

ESSENTIAL JOB FUNCTIONS:

1. Work with end users to identify and deliver required PCservices
2. Act as a liaison and provide training and support to end usersand staff on computer operations and other issues
3. Install, configure, test, maintain, monitor, and troubleshootlevel I & II end user workstation hardware, networkedperipheral devices, and networking hardware products
4. Install, configure, test, maintain, monitor, and troubleshootassociated end user workstation software and networking softwareproducts
5. Perform on-site analysis, diagnosis, and resolution ofsemi-complex PC problems for a variety of end users, and recommendand implement corrective hardware solutions, including off-siterepair as needed
6. Receive and respond to incoming calls, texts and/or e-mailsregarding PC and/or hardware problems
7. Help maintain an inventory of all monitors, keyboards,printers, scanners, and other peripheral equipment
8. Document instances of hardware failure, repair, installation,and removal
9. Construct, install and test customized configurations based onvarious platforms and operating systems
10. Perform PC hardware and peripheral equipment improvements,upgrades, and repairs
11. Maintain up-to-date knowledge of hardware and equipmentcontracts
12. Responsible for other reasonable related duties asassigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent technical knowledge of network and PC Hardware
• Detailed understanding of Windows, Mac, and Unix operatingsystems and/or AV systems as required
• Ability to operate tools, components and peripheralaccessories
• Ability to read and understand technical manuals, proceduraldocumentation and OEM guides
• Background of strong customer service orientation
• Strong written and oral communication skills
• Self-motivated and directed
• Keen attention to detail
• Skilled at explaining technical subjects to non- technical aswell as technical customers
• Has expertise in principles and concepts underlying an area ofIT
• Current and proficient in any new concepts or practices in ownIT discipline, and applies that knowledge to the current work
• Has in-depth understanding of the different aspects of theCollege’s purpose and operations (academic; research;administrative)
• Ability to effectively prioritize and execute tasks in ahigh-pressure environment
• Has some awareness of external trends and best practices
• Demonstrates flexibility and discretion in negotiations withcustomers and/or colleagues
• Ability to seek opportunities and set some goals for owndevelopment
• Ability to follow team and OTS procedures, but regularlyevaluates those procedures
• Ability to know and follow standard operating procedures

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably todo the work. However, there may be some walking; standing; bending;carrying of light items, such as papers, books, or small parts; ordriving an automobile. No special physical demands are required toperform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in aMicrosoft Windows environment, calculator, phone and other generaloffice equipment
• Interface with internal and external contacts as needed tocarry out the functions of the position
• Work is performed in a climate-controlled office with minimalexposure to safety hazards

REQUIRED QUALIFICATIONS:

• High school diploma or GED

Salary

Hourly Pay Rate is $15.60

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a partof an organization that offers a supportive, collegial workenvironment, excellent work/life balance, tuition waiver,participation in a tax deferred retirement plan and more.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.