PC TECH ANALYST 1 (ON-SITE ONLY)

Slocum-Dickson Medical Group; Town of New Hartford (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Slocum-Dickson Medical Group in New York seeks a desktop & hardware technician to deploy, configure and manage desktops, printers, phones and related equipment. You will provide frontline support, document issues, and work with SDMG staff to ensure timely resolutions.

Responsibilities include troubleshooting hardware, software, and network issues, maintaining equipment inventory, and assisting with procedures for logging and reporting PC performance.

Qualifications

• Associates degree or 2+ years related IT experience.
• Certifications: A+, Network+, MCP preferred.
• Strong interpersonal and communication skills.
• Valid New York State driver's license.

Responsibilities

• Provide front-line technical support to users via phone, email or in-person.
• Troubleshoot hardware, software and network issues.
• Document all issues in a ticketing system for tracking.
• Configure and install desktops, printers, scanners, and telephony equipment.
• Assist in maintaining equipment inventory and documentation.
• Occasionally work evenings and weekends; no regular travel.
• Attend OSHA training as required.

Skills

Helpdesk support

Troubleshooting

Ticketing system

Communication

Hardware basics

Education

Associates degree in IT or related field

A+ certification

Network+ certification

MCP certification

Tools

Ticketing software

Job description

Description

JOB SUMMARY

Performs the deployment, configuration and management of our desktop, laptop and hardware systems (printers, phones, etc.) and works directly with SDMG staff and provides helpdesk support.

Duties & Responsibilities

• Duties include providing front-line technical support to users via phone, email, or in-person and documenting all issues in a ticketing system to ensure tracking and timely resolution.
• Troubleshooting hardware, software, and network issues.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Configures and installs computer hardware including but not limited to desktops, printers, scanners, and telephony and conferencing equipment.
• Performs computer and telephony equipment adds, moves, and changes.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Troubleshoot and fix day-to-day software and hardware problems.
• Assists in maintaining organizations equipment inventory.
• Diagnose small scale problems.
• Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice.
• No regular travel required.
• Other duties as assigned.
• May be exposed to hazardous drugs.
• Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.

Requirements

RELATIONSHIP WITH OTHERS: Excellent communication and organization skills. Strong departmental relationships and has the ability to provide a high level of customer service.

Education/Experience/Knowledge

• Associates degree in an IT related field or High school with an additional 2 years of work experience in a related field may be substituted for degree requirement.
• Certifications desired: A+, Network+, MCP
• Strong interpersonal and communication skills.
• Must have a valid New York State Driver's License.

Physical Requirements

• Requires sitting, standing, bending, and reaching.
• Basic dexterity skills, frequently lift and/or move up to 50lbs, occasionally lift and/or move up to 75lbs, vision abilities required; close vision, distance vision, peripheral vision and depth perception.