PC Technician

People, Technology & Processes, LLC; Fayetteville (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

People, Technology & Processes, LLC seeks a PC Technician to provide desktop and help desk support for SOMTC classrooms at Fort Bragg (Fort Liberty), NC. The role includes supporting Mission Readiness Exercise environments and ensuring systems meet security and operational standards.

You will troubleshoot workstation, software, and peripheral issues, document actions, and maintain a secure, mission-ready IT environment for SOMTC staff.

Qualifications

• Associate degree in an IT-related field or 4 years of professional IT experience.
• Knowledge of networking concepts and protocols.
• Knowledge of cyber threats and vulnerabilities.
• Understanding of IT architecture and physical components.
• Experience with system operation, maintenance and security.
• Experience troubleshooting hardware and software.
• Ability to document and query incidents.

Responsibilities

• Provide desktop and help desk support for SOMTC classrooms.
• Support MRX environments.
• Troubleshoot and resolve workstation, software, and peripheral issues.
• Ensure systems meet security, configuration, and operational standards.
• Document support actions and update incident/ticketing systems.
• Assist SOMTC staff in maintaining a reliable, secure, and mission ready IT environment.

Skills

Networking concepts

Cybersecurity awareness

IT hardware

Troubleshooting

System operation

Documentation

Education

Associate degree or 4 years experience

Job description

Description

Position title

PC Technician

Location

Fort Bragg (Fort Liberty), NC

Clearance required

SECRET

Responsibilities Include (but Are Not Limited To)

• Provide desktop and help desk support for SOMTC classrooms.
• Support Mission Readiness Exercise (MRX) environments.
• Troubleshoot and resolve workstation, software, and peripheral issues.
• Ensure systems meet security, configuration, and operational standards.
• Document support actions and update incident/ticketing systems.
• Assist SOMTC staff in maintaining a reliable, secure, and mission ready IT environment.

Qualifications

• Associate in an IT related field or 4 years of professional experience.
• DCWF Client Systems Technician (411) at Basic.
• Networking concepts and protocols.
• Knowledge of cyber threats and vulnerabilities.
• Physical components and IT architecture.
• System operation, maintenance, and security.
• Troubleshooting hardware and software.
• Configuring and validating workstations.
• Documenting and querying incidents.
• Interoperability of Army/Joint Mission Command systems; IT support in an Enterprise environment.