PC Support Technician

Creative Solutions Services, LLC; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a full-time IT Consultant to join on-site night shift at our New York facilities. The role entails installing, updating, and maintaining computer hardware and software, providing Windows, macOS, and network support to our on-site teams, and performing system administration tasks in the Rail Control Center environment.

Candidates must be able to work at multiple MTA facilities as assigned and handle equipment movement.

Qualifications

• Experience supporting Windows, macOS, and mobile desktops.
• Experience with on-site IT support in enterprise environments.
• Ability to lift/move equipment as required.

Responsibilities

• Install, update and maintain computer hardware and software on company equipment.
• Provide Microsoft Windows and Apple OS support for the unit.
• Perform system administration tasks and troubleshoot issues.
• Coordinate project requirements with departments and support 24/7 operations.
• Be prepared to work at various MTA facilities depending on assignments.
• Move and lift equipment as needed.

Skills

Unix

Windows OS

Apple OS

Networking concepts

Office 365

TCP/IP

Active Directory

Hardware troubleshooting

Peripheral devices

Tools

Service Now

Oracle client

Cisco networking

Visio/CAD

Linux

Solaris

Job description

CONSULTANT WILL BE REQUIRED TO BE FULLY ON SITE

M-FMIDNIGHT SHIFT (12MN TO 8AM). Unpaid Lunch Break No Holiday work, Overtime or travel required No Parking Provided

Candidate will provide support as part of 24/7 support team on-site at the Rail Control Center, Power Control Center and the Backup Rail Control Center. Candidate will install, update and maintain computer hardware and software on computer equipment supported by the company. The position will provide Microsoft Windows and Apple OS support for the unit in the Technology Department assigned to troubleshoot and deploy computer equipment and software. The position will provide computer-related services and support to MTA users, perform system administration tasks, perform hardware and software technical reviews and evaluations, coordinate project requirements with departments, and perform other duties as required. Candidate may be expected to work / report to any of MTA's facilities depending on work assignments. Moving and lifting equipment will be required.

• Proficient with computer hardware, Symbol handheld devices, printers, digital senders and peripherals.
• Proficient with Unix, Microsoft Windows XP/7/10/11, and Windows Server, Mobile desktop operating systems, Microsoft Office 365, Microsoft Suite, email, and Network Printing.
• Proficient with Apple Operating Systems.
• Experience with Service Now
• Experience with Oracle client-based applications.
• Experience with Microsoft Windows Active Directory.
• Experience with Cisco networking devices.
• Experience with Ethernet cabling.
• Familiar with networking protocols like TCP/IP, multicast, and networking concepts.
• Experience with Visio/ CAD and technical drawing is desired.
• Experience with Unix, Linux and Solaris is desired.
• Good interpersonal, strong oral and written communication skills.

Salary commensurate with scope of work job experience

Proper footwear required to perform tasks in a safe manner.

Perform other reasonably related duties as required.

New Wave People is an Equal Opportunity Employer (EEO).

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