Computer Specialist (Operations) 1 Rep TWU

Metropolitan Transportation Authority; New York (NY); On-site; USD 95,000 - 159,000; Full time

Job summary

Metropolitan Transportation Authority seeks a Computer Specialist (Operations) Levels 1–4 to support 24/7 data processing in a large-scale mainframe and distributed environment. Under supervision, you’ll guide operations staff, assess equipment needs, and help plan modifications to ensure reliable service for the nation’s largest transportation network.

Responsibilities include testing, troubleshooting, coordinating responses to complex issues, and maintaining data security and internal

Qualifications

• Bachelor’s degree with 4 years of full-time computer operations experience, 1 year in lead role.
• Alternative: 6 years with an associate degree plus 1 year in lead role.
• Alternative: 8 years with a high school diploma plus lead experience.
• All candidates must meet the general education/experience requirements.

Responsibilities

• Research, test, and recommend computer equipment and software for data center operations.
• Provide management with hardware data processing expertise for facility modifications and site planning.
• Coordinate high-level technical responses to operational issues to resolve user problems.
• Coordinate production and solve operational and scheduling issues.
• Diagnose and remedy complex problems involving systems, operations, and data telecom equipment or software.
• Supervise staff operating consoles in a multi-mainframe or large mini-/microcomputer environment.
• Establish uniform performance standards and efficient work methods.
• Train and schedule senior computer operations personnel.
• Conduct cost-benefit analyses to quantify recommendations to management.
• Maintain data security and internal controls to protect assets and records.
• Plan, assign, and review work of senior staff and ensure completion of work.
• Oversee installation, maintenance, or enhancements of data processing equipment and software.
• Conduct complex internal consultancy projects requiring deep knowledge of equipment, OS, and job control languages.

Education

Bachelor’s degree plus 4 years of full-time computer operations experience, with 1 year in a project leader capacity or on a complex project

Associate degree plus 6 years of full-time computer operations experience, with 1 year in a project leader capacity or on a complex project

High school diploma or equivalent plus 8 years of full-time computer operations experience, with 1 year in a project leader capacity or on a complex project

Education equivalent to above with a four-year high school diploma and four years of relevant experience

Job description

Computer Specialist (Operations) 1 Rep TWU

JOB TITLE: Computer Specialist (Operations) Levels 1 - 4 (TWU)

Level 2: $ 113,637 - $ 127,300

Level 3: $ 122,715 - $ 138,441

Level 4: $ 131,642 - $ 158,514

DEPT/DIV: MTA IT

SUPERVISOR: Manager, Data Networks C

LOCATION: 2 Broadway, New York, NY 10004

HOURS OF WORK: 1st shift: 00:00 -- 08:00

2nd shift : 08 :00 -- 16:00

3rd shift: 16:00 -- 24:00

8-hour shifts with a 1-hour lunch, totaling 35 hours per week

Shift is subject to change.

This is a 24/7 operation.

There is no Telework for this position

**SELECTED CANDIDATE WILL BE APPOINTED TO MaBSTOA PAYROLL**

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Summary:

Under supervision, with considerable latitude for independent action or the exercise of independent judgment, is responsible for providing management with state-of-the-art technical assistance in all aspects of data processing operations. Provides supervision or senior staff support of computer operations in a large-scale, multi-programmed mainframe computer environment, or conducts similar duties within a large network of distributed minicomputer and microcomputer systems. All personnel perform related work.

Responsibilities:

• Researches , tests, and recommends the purchase of computer equipment and associated requisite software products necessary to maintain or enhance the data center's operations environment.
• Provides management with data processing hardware and technical expertise in the planning of modifications to the existing facility and identification of new or backup sites.
• Coordinates high-level technical responses to difficult operational issues to resolve user-related issues and problems.
• Coordinates production and solves operational and scheduling problems.
• Provides diagnosis and remedies to complex problems involving systems, operations, and data telecommunications equipment and/or software.
• Supervises staff who operate computer consoles in a multiple mainframe or large mini- and/or microcomputer environment.
• Establishes and maintains uniform performance standards and efficient methods of work.
• Trains, instructs , and schedules senior computer operations personnel.
• Conducts cost-benefit and other analyses to quantify recommendations to management.
• Maintains a data security and internal control environment adequate to protect agency assets and records.
• Plans, assigns, and reviews the work of senior operations staff and assumes general r esponsibility for the satisfactory completion of work performed.
• In a large data processing facility, supervises one or more groups or project teams engaged in the installation, maintenance, or enhancement of data processing equipment and software.
• Conducts complex internal consultancy projects requiring an in-depth knowledge of computer equipment, operating systems, and job control languages.

Required Qualifications:

• A baccalaureate degree from an accredited college and four years of satisfactory full-time computer operations experience, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
• An associate degree from an accredited college and six years of satisfactory full-time computer operations experience, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
• A four-year high school diploma or its educational equivalent, and eight years of satisfactory full-time computer operations experience, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
• Education and/or equivalent to "1", "2", or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and the four years of satisfactory full-time experience as described in "1", "2", or "3" above.

OTHER INFORMATION:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.