PC Support Technician

Laramie County Library System; Cheyenne (WY); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

Wyoming Retirement System

Premium health and dental coverage

13 paid holidays and vacation

Life insurance

Deferred compensation (457b)

Credit union access

Job summary

Laramie County Library System is seeking a PC Support Technician to empower staff and patrons with secure, reliable technology. Join a collaborative team delivering timely assistance, training, and issue resolution to keep library services running smoothly.

You'll install and troubleshoot workstations, peripherals, and networks, support Microsoft OS and Teams, manage inventory, and contribute to long-term planning with practical guidance.

Qualifications

• Associate degree or 3 years of relevant experience and IT certification or equivalent.
• CompTIA A+/Server+/Security+/CySA+ or equivalent certification.

Responsibilities

• Assist staff and patrons with technology questions and access to library systems.
• Install, configure, maintain, and inventory technology equipment including workstations and peripherals.
• Support network, internet, and system connectivity needs and assist with issue resolution.
• Develop training materials and guidance to help users use digital tools effectively.
• Maintain confidentiality, security, and compliance of technology systems and data.

Skills

Troubleshooting

Microsoft Windows

Microsoft Teams

Customer service

Training users

Communication

Organization

Education

Associate degree or 3 years of relevant experience

CompTIA A+/Server+/Security+/CySA+ certification

Tools

Hardware & software inventory

Networking basics

Job description

HOURS & SALARY: Full-time, 38 hours per week, with a pay range of $23.10 – $34.64 per hour depending on experience.

Working at Laramie County Library System means being part of an organization dedicated to providing exceptional library service and strengthening the community it serves. Driven by a clear mission to Ignite curiosity. Fuel imagination. Connect community, Laramie County Library System welcomes nearly 385,000 visitors each year across its Cheyenne library, two branch libraries, and a mobile library. Through innovative services, lifelong learning opportunities, and meaningful community connections, the Library plays a vital role in enriching the lives of people throughout Laramie County.

JOB SUMMARY

Are you a resourceful problem-solver who enjoys helping people feel confident with technology? Join the Laramie County Library System as a PC Support Technician and use your technical expertise to support the people, tools, and systems that keep library services running. You will work in a collaborative environment where every solved ticket, reliable connection, and helpful training session contributes to better service for staff, patrons, and the community.

What You’ll Do

• Make a visible impact: Help staff and patrons access dependable, secure technology every day.


• Work with varied technology: Install, configure, maintain, inventory, and troubleshoot computers, peripherals, software, networks, and infrastructure devices.


• Keep learning and improving: Research technology solutions, support long-term planning, and build practical training and guidance for users.


• Be part of a service-minded team: Collaborate with library staff, patrons, vendors, and consultants to resolve issues and improve operations.

You’ll Be a Great Fit If You

• Bring strong troubleshooting skills and working knowledge of Microsoft operating systems and Microsoft Teams.


• Communicate clearly, provide excellent customer service, and enjoy training users with different levels of technical experience.


• Stay organized, prioritize details, and work effectively with limited supervision.


• Have an associate degree or three years of relevant experience, plus a qualifying IT certification—or an equivalent combination of education, experience, and certification.


• Can safely move computer equipment and hold, or can obtain within six months, a valid Wyoming driver’s license.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assist staff and patrons with technology-related questions, troubleshooting, and access to library systems and equipment.


2. Install, configure, maintain, and inventory technology equipment, including workstations, laptops, peripherals, and related software.


3. Support network, internet, and system connectivity needs by monitoring performance, coordinating service requests, and assisting with issue resolution.


4. Research, evaluate, and recommend technology solutions that address operational needs, improve service delivery, and support long-term planning.


5. Develop and provide technology training, guidance, and support materials to help staff and patrons use digital tools effectively.


6. Maintain confidentiality, security, and compliance when handling technology systems, user information, and organizational data.


7. Perform other duties as assigned.

MINIMUM REQUIREMENTS

• Associate degree from an accredited college or 3 years of relevant experience; and


• Certification in one or more of the following:




• oCompTIA A+


• oCompTIA Server+


• oCompTIA Security+


• oCompTIA CySA+




• Or the equivalent combination of education, experience, and certification.

PREFERRED QUALIFICATIONS

• Course work or preparation for professional IT certification.


• Relevant associate-level IT certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Must have a current driver’s license valid in the State of Wyoming or the ability to obtain one within six months.


• Proficiency with a variety of hardware, both old and new, and software programs including word processing, spreadsheets, databases, scheduling and calendaring, communications, internet, etc.


• Working knowledge of Microsoft operating systems and Microsoft Teams.


• Familiarity with infrastructure devices.


• Ability to work quickly under limited supervision, with an aptitude for detailed work and proficiency in prioritizing tasks.


• Excellent customer service skills and ability to train all levels of users.

PREFERRED CERTIFICATIONS/COURSEWORK

• Network and Systems Security


• Security +

WORK SCHEDULE

Work schedules are predominantly office hours but may also include evenings and weekends. Employees must be available to work anytime the library is open.

BENEFITS

• LCLS pays 100% of employee contributions to the Wyoming Retirement System, a lifetime pension plan


• LCLS pays 85% of medical and dental premiums and provides $25,000 in employer-paid life insurance


• We provide 13 paid holidays, vacation, sick leave, and one personal day each year


• Vacation for this position starts at three weeks annually and increases with years of service


• Deferred compensation (457b), vision coverage, prepaid legal services, and other voluntary benefits


• Access to the Cheyenne-Laramie County Employees Federal Credit Union

PHYSICAL EFFORT AND WORKING ENVIRONMENT

The essential duties and responsibilities of this job require the employee to be capable of moving computers and related peripheral equipment from one location to another as well as stooping, bending and lifting. Fine hand motor coordination is needed.

QUESTIONS

For questions about this position, contact Mike Kamber, IT Services Manager at [e-mail] or 307.773.7237.

LCLS is an equal opportunity employer. We support and adhere to the tenets of the Americans with Disabilities Act. LCLS is an at-will employer. LCLS provides a drug-free workplace for its employees in accordance with the requirements of the US Drug-Free Workplace Act of 1988. Hiring is contingent on a post-offer criminal history background check. LCLS participates in E-Verify.