Library IT Support Technician — Empower Staff & Patrons

Laramie-County-Library-System; Cheyenne (WY); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

Wyoming Retirement System pension

Medical and dental premium coverage 85

13 paid holidays

3 weeks vacation starting

457b deferred compensation

Credit union access

Job summary

Laramie County Library System invites applications for a PC Support Technician to support staff, patrons, and library systems. The role emphasizes troubleshooting, training users, and maintaining secure technology across workstations, peripherals, and networks.

You’ll work in a collaborative environment and help ensure dependable technology access, with opportunities to grow your skills in Microsoft operating systems and Teams.

Qualifications

• Associate degree or 3 years of relevant experience.
• Certification in CompTIA A+, Server+, Security+, CySA+ or CCNA.
• Ability to move computers and equipment; valid Wyoming driver’s license.
• Strong troubleshooting and customer service skills.

Responsibilities

• Assist staff and patrons with technology-related questions, troubleshooting, and access to library systems and equipment.
• Install, configure, maintain, and inventory technology equipment, including workstations, laptops, peripherals, and related software.
• Support network, internet, and system connectivity needs by monitoring performance, coordinating service requests, and assisting with issue resolution.
• Research, evaluate, and recommend technology solutions that address operational needs, improve service delivery, and support long-term planning.
• Develop and provide technology training, guidance, and support materials to help staff and patrons use digital tools effectively.
• Maintain confidentiality, security, and compliance when handling technology systems, user information, and organizational data.
• Perform other duties as assigned.

Skills

Troubleshooting

Microsoft operating systems

Microsoft Teams

Customer service

Training users

Wyoming driver’s license

Education

Associate degree

3 years of relevant experience

CompTIA A+

CompTIA Server+

CompTIA Security+

CompTIA CySA+

CCNA

Tools

Microsoft Teams

Job description

Laramie County Library System invites applications for a PC Support Technician to support staff, patrons, and library systems. The role emphasizes troubleshooting, training users, and maintaining secure technology across workstations, peripherals, and networks.

You’ll work in a collaborative environment and help ensure dependable technology access, with opportunities to grow your skills in Microsoft operating systems and Teams.