Hourly Pooled - IT Maint. Technician Assistant - Academic Operations & Customer Relations

Socket.dev; Laramie (WY); On-site; USD 21,000 - 30,000; Full time

Job summary

The University of Wyoming is seeking an IT Maint. Technician Assistant to provide computer maintenance and imaging support on campus in Laramie, WY. You will assist in troubleshooting, repair, and maintenance of desktops and peripherals and help with documentation and client communication.

The role emphasizes on-site work, teamwork, and adherence to detailed processes while contributing to a safe and efficient work environment. On-campus employment is required.

Qualifications

• Excellent computer skills and proficient knowledge in MS Office Suite.
• Knowledge of basic computer troubleshooting practices and procedures.
• Ability to follow detailed processes and verbal instruction.
• Strong interpersonal skills with a dedication to provide exemplary customer service.
• Proven ability to work well in a team environment.

Responsibilities

• Pickup/deliver and setup/verify functionality of new and repaired computer systems and peripherals.
• Assist in troubleshooting, repairing, and maintaining computers and peripherals using proper techniques and software diagnostics.
• Software rebuild of desktop and laptop computers through imaging.
• Provide thorough documentation for repairs performed.
• Maintain professionalism and timely communication with clients and update repair status.

Job description

JOB TITLE:

IT Maint. Technician Assistant

JOB PURPOSE:

The main focus of this position is to provide computer maintenance assistance, imaging assistance, and officeaid support.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Pickup/deliver and setup/verify functionality of both new and repaired computer systems and peripherals.
• Assist in troubleshooting, repairing, and maintaining computers and peripherals by using proper techniques, research and software diagnostics.
• Software rebuild of desktop and laptop computers through imaging.
• Providing thorough comprehensive documentation for all repairs performed.
• Maintain professionalism and punctual communication with client interaction and informing the status of repairs.
• Contribute to maintaining a safe and clean working environment.
• Continue to enhance computer knowledge by reading training guides and going through provided software training materials geared for A+, Apple and Microsoft Professional Certifications.
• Review and update information in inventory systems, verify data for accuracy and completeness
• Perform basic data entry and billing assistance
• Assist in Pickup/Delivery follow up /coordination
• Review work tickets and update as necessary
• Maintain detailed inventory records according to policies
• Assist in shipping and receiving and proper notification of recipients
• Distribution of inventory parts to technicians for repairs
• Recording and coordinating general maintenance duties
• Follow up and updating clients on current ongoing repairs
• Assisting with the monitoring of Data recovery
• Assisting with monthly reimbursement reports
• Perform other office related tasks and duties as assigned
• Ability to lift up to 50 lbs. with or without reasonable accommodation
• This position issupervised by full-time staffed technicians

MINIMUM QUALIFICATIONS:

• Excellent computer skills and proficient knowledge in computer applications including MS Office Suite.
• Knowledge of basic computer trouble shooting practices and procedures
• Ability to follow detailed processes and verbal instruction
• Strong interpersonal skills with a dedication to provide exemplary customer service.
• Proven ability to work well in a team environment
• Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP.

DESIRED QUALIFICATIONS:

• Excellent computer skills and proficient knowledge in computer applications including MS Office Suite.
• Knowledge of basic computer trouble shooting practices and procedures
• Ability to follow detailed processes and verbal instruction
• Strong interpersonal skills with a dedication to provide exemplary customer service.
• Proven ability to work well in a team environment

At the University of Wyoming, we are committed to creating a supportive and enriching workplace.

WORK LOCATION:

On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work on campus.

HIRING STATEMENT / EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliancewith the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email [e-mail].

ABOUT LARAMIE:

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nested in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website.

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range and the metropolitan Denver area. Laramie’s beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/