PC Support Technician

Socket.dev; Cheyenne (WY); On-site; USD 32,000 - 47,000; Full time

Job summary

Laramie County Library System in Cheyenne, WY is seeking a PC Support Technician to keep library technology running for staff and patrons. You will troubleshoot, install, configure, and maintain computers, peripherals, and networks while delivering friendly training and support.

Join a service‑minded team that values reliable connections, security, and ongoing learning. A combination of education and IT certifications may be required, with strong customer service as a core skill.

Qualifications

• Associate degree from an accredited college or 3 years of relevant experience.
• Certification in one or more of the following:
• Or the equivalent combination of education, experience, and certification.

Responsibilities

• Assist staff and patrons with technology-related questions, troubleshooting, and access to library systems and equipment.
• Install, configure, maintain, and inventory technology equipment, including workstations, laptops, peripherals, and related software.
• Support network, internet, and system connectivity needs by monitoring performance, coordinating service requests, and assisting with issue resolution.
• Research, evaluate, and recommend technology solutions that address operational needs, improve service delivery, and support long-term planning.
• Develop and provide technology training, guidance, and support materials to help staff and patrons use digital tools effectively.
• Maintain confidentiality, security, and compliance when handling technology systems, user information, and organizational data.

Skills

Troubleshooting

Windows OS

MS Teams

Customer service

Training users

Driver's license

Education

Associate degree

3 years relevant experience

CompTIA A+

CompTIA Server+

CompTIA Security+

CompTIA CySA+

CCNA

Tools

Windows

Microsoft Teams

Computer hardware

Job description

Description

HOURS & SALARY: Full-time, 38 hours per week, with a pay range of $23.10 – $34.64 per hour depending on experience.

Working at Laramie County Library System means being part of an organization dedicated to providing exceptional library service and strengthening the community it serves. Driven by a clear mission to Ignite curiosity. Fuel imagination. Connect community., Laramie County Library System welcomes nearly 385,000 visitors each year across its Cheyenne library, two branch libraries, and a mobile library. Through innovative services, lifelong learning opportunities, and meaningful community connections, the Library plays a vital role in enriching the lives of people throughout Laramie County.

JOB SUMMARY

Are you a resourceful problem-solver who enjoys helping people feel confident with technology? Join the Laramie County Library System as a PC Support Technician and use your technical expertise to support the people, tools, and systems that keep library services running. You will work in a collaborative environment where every solved ticket, reliable connection, and helpful training session contributes to better service for staff, patrons, and the community.

What You’ll Do

• Make a visible impact: Help staff and patrons access dependable, secure technology every day.
• Work with varied technology: Install, configure, maintain, inventory, and troubleshoot computers, peripherals, software, networks, and infrastructure devices.
• Keep learning and improving: Research technology solutions, support long-term planning, and build practical training and guidance for users.
• Be part of a service-minded team: Collaborate with library staff, patrons, vendors, and consultants to resolve issues and improve operations.

You’ll Be a Great Fit If You

• Bring strong troubleshooting skills and working knowledge of Microsoft operating systems and Microsoft Teams.
• Communicate clearly, provide excellent customer service, and enjoy training users with different levels of technical experience.
• Stay organized, prioritize details, and work effectively with limited supervision.
• Have an associate degree or three years of relevant experience, plus a qualifying IT certification—or an equivalent combination of education, experience, and certification.
• Can safely move computer equipment and hold, or can obtain within six months, a valid Wyoming driver’s license.
• Ready to put your technical skills to work for your community? Apply to become Laramie County Library System’s next PC Support Technician.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assist staff and patrons with technology-related questions, troubleshooting, and access to library systems and equipment.

2. Install, configure, maintain, and inventory technology equipment, including workstations, laptops, peripherals, and related software.

3. Support network, internet, and system connectivity needs by monitoring performance, coordinating service requests, and assisting with issue resolution.

4. Research, evaluate, and recommend technology solutions that address operational needs, improve service delivery, and support long-term planning.

5. Develop and provide technology training, guidance, and support materials to help staff and patrons use digital tools effectively.

6. Maintain confidentiality, security, and compliance when handling technology systems, user information, and organizational data.

7. Perform other duties as assigned.

MINIMUM REQUIREMENTS

Associate degree from an accredited college or 3 years of relevant experience; and

Certification in one or more of the following:

• CompTIA A+
• CompTIA Server+
• CompTIA Security+
• CompTIA CySA+
• Cisco Certified Network Associate (CCNA)

Or the equivalent combination of education, experience, and certification.

PREFERRED QUALIFICATIONS

• Course work or preparation for professional IT certification.
• Relevant associate-level IT certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Must have a current driver’s license valid in the State of Wyoming or the ability to obtain one within six months.
• Proficiency with a variety of hardware, both old and new, and software programs including word processing, spreadsheets, databases, scheduling and calendaring, communications, internet, etc.
• Above-average troubleshooting skills.
• Working knowledge of Microsoft operating systems and Microsoft Teams.
• Familiarity with infrastructure devices.
• Ability to work quickly under limited supervision, with an aptitude for detailed work and proficiency in prioritizing tasks.
• Excellent customer service skills and ability to train all levels of users.

PREFERRED CERTIFICATIONS/COURSEWORK

• Network and Systems Security
• A+
• Security +

WORK SCHEDULE

Work schedules are predominantly office hours but may also include evenings and weekends. Employees must be available to work anytime the library is open.

BENEFITS

• LCLS pays 100% of employee contributions to the Wyoming Retirement System, a lifetime pension plan
• LCLS pays 85% of medical and dental premiums and provides $25,000 in employer-paid life insurance
• We provide 13 paid holidays, vacation, sick leave, and one personal day each year
• Vacation for this position starts at three weeks annually and increases with years of service
• Deferred compensation (457b), vision coverage, prepaid legal services, and other voluntary benefits
• Access to the Cheyenne-Laramie County Employees Federal Credit Union

PHYSICAL EFFORT AND WORKING ENVIRONMENT

The essential duties and responsibilities of this job require the employee to be capable of moving computers and related peripheral equipment from one location to another as well as stooping, bending and lifting. Fine hand motor coordination is needed.

QUESTIONS

For questions about this position, contact Mike Kamber, IT Services Manager at [e-mail] or 307.773.7237.

LCLS is an equal opportunity employer. We support and adhere to the tenets of the Americans with Disabilities Act. LCLS is an at-will employer. LCLS provides a drug-free workplace for its employees in accordance with the requirements of the US Drug-Free Workplace Act of 1988. Hiring is contingent on a post-offer criminal history background check. LCLS participates in E-Verify.