Library IT Support Specialist

Socket.dev; Cheyenne (WY); On-site; USD 32,000 - 47,000; Full time

Job summary

Laramie County Library System in Cheyenne, WY is seeking a PC Support Technician to keep library technology running for staff and patrons. You will troubleshoot, install, configure, and maintain computers, peripherals, and networks while delivering friendly training and support.

Join a service‑minded team that values reliable connections, security, and ongoing learning. A combination of education and IT certifications may be required, with strong customer service as a core skill.

Qualifications

• Associate degree from an accredited college or 3 years of relevant experience.
• Certification in one or more of the following:
• Or the equivalent combination of education, experience, and certification.

Responsibilities

• Assist staff and patrons with technology-related questions, troubleshooting, and access to library systems and equipment.
• Install, configure, maintain, and inventory technology equipment, including workstations, laptops, peripherals, and related software.
• Support network, internet, and system connectivity needs by monitoring performance, coordinating service requests, and assisting with issue resolution.
• Research, evaluate, and recommend technology solutions that address operational needs, improve service delivery, and support long-term planning.
• Develop and provide technology training, guidance, and support materials to help staff and patrons use digital tools effectively.
• Maintain confidentiality, security, and compliance when handling technology systems, user information, and organizational data.

Skills

Troubleshooting

Windows OS

MS Teams

Customer service

Training users

Driver's license

Education

Associate degree

3 years relevant experience

CompTIA A+

CompTIA Server+

CompTIA Security+

CompTIA CySA+

CCNA

Tools

Windows

Microsoft Teams

Computer hardware

Job description

Laramie County Library System in Cheyenne, WY is seeking a PC Support Technician to keep library technology running for staff and patrons. You will troubleshoot, install, configure, and maintain computers, peripherals, and networks while delivering friendly training and support.

Join a service‑minded team that values reliable connections, security, and ongoing learning. A combination of education and IT certifications may be required, with strong customer service as a core skill.