PC Support Specialist

GrayRobinson, P.A.; Tallahassee (FL); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

GrayRobinson, a full‑service law and government‑consulting firm, seeks a PC Support Specialist for our Tallahassee office. This on‑site role involves end‑user support for hardware, peripherals, and productivity software, with some travel required.

The ideal candidate has 3+ years in PC support in a professional office environment, strong Windows expertise, and solid networking knowledge. Experience with law‑firm apps such as iManage Work10 and Aderant Expert is a plus but not required.

Qualifications

• At least 3 years of hands-on PC Support in a professional office environment.
• Experience diagnosing and resolving desktop and laptop hardware, mobile devices, applications, network connectivity, printers, videoconferencing equipment.
• Excellent troubleshooting and problem-solving skills; strong professionalism and initiative.
• Customer service-oriented and able to multitask and prioritize requests to complete tasks on time.
• Expert-level knowledge of Windows OS; solid networking, hardware, and printer support.
• Experience with law firm applications such as iManage Work10 and Aderant Expert is a plus but not required.

Responsibilities

• Provide end-user support for computer hardware and peripherals.
• Support standard firm productivity software.
• Diagnose and resolve issues with hardware, devices, networks, and printers.
• Assist with videoconferencing equipment and other technical tools.

Skills

End-user support

Troubleshooting

Windows OS

Networking

Printer support

Videoconferencing

Customer service

Multitasking

Tools

iManage Work10

Aderant Expert

Job description

GrayRobinson, a full-service law and government-consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening for a PC Support Specialist in our Tallahassee office. This position is non-remote, with some travel required. Primary duties include providing end-user support for computer hardware and peripherals, as well as supporting standard firm productivity software.

The position requires at least 3 years of hands-on experience in a PC Support (or similar) role within a professional office environment. The successful candidate must have extensive experience in diagnosing and resolving problems with desktop and laptop hardware, mobile devices, applications, network connectivity, printers, videoconferencing equipment, and other technical equipment. Excellent troubleshooting and problem-solving skills are required, as is a strong sense of professionalism and initiative. The candidate must be customer service-oriented and able to multitask and prioritize requests to complete tasks on time. Must have expert-level knowledge of the Windows operating system and a solid working knowledge of networking, hardware, and printer support. Experience with law firm applications, such as iManage Work10 and Aderant Expert, is a plus, but not required.

We offer a professional work environment and a competitive employment package, which includes comprehensive benefits. GrayRobinson is an Equal Opportunity Employer.