PC Renewal Operations & Project Coordinator

FastTek Global; Dearborn (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical and Dental

Vision

Personal Time Off (PTO) Program

Long Term Disability (100% paid)

Life Insurance (100% paid)

401(k) with immediate vesting and 3% (

Job summary

FastTek Global is seeking a PC Renewal Operations Analyst to support the global PC Renewal Program, coordinating with managed service providers and IT Operations to ensure reliable delivery of computer services. The role emphasizes service quality, data accuracy, and timely resolution of tickets.

You will analyze hardware lifecycles, evaluate repair versus replacement options, manage service tickets end-to-end, and drive process improvements.

Qualifications

• Experience with ServiceNow, including Operations Management and Hardware Asset Management.
• Strong understanding of PC hardware, warranties, asset lifecycle, and inventory management.
• Ability to analyze repair vs replacement costs with vendor quotes.
• Analytical, detail-oriented with data accuracy focus.
• Excellent customer service and communication, able to manage multiple SLAs.

Responsibilities

• Process ServiceNow ticket requests to fulfill computer requests.
• Resolve customer issues and drive closure to mitigate escalation risk.
• Identify process improvements to optimize planning, scheduling, and delivery of PC requests and deployments.
• Support data analysis and reporting needs using MS Office applications.
• Manage hardware service tickets end-to-end from submission to closure.
• Review Break/Fix requests and vendor repair quotes for accuracy and assignment.
• Validate computer warranty status and evaluate repair vs replacement decisions.
• Approve or decline repairs as authorized.
• Coordinate with vendors on part quotes and elevate delays.
• Validate and reconcile asset data across ServiceNow, CMDB, inventory and vendor systems.
• Maintain documentation of decisions, approvals and closures.

Skills

Customer Service

Vendor management

Tools

ServiceNow

ServiceNow Operations Management

Hardware Asset Management

Job description

FastTek Global is seeking a PC Renewal Operations Analyst to support the global PC Renewal Program, coordinating with managed service providers and IT Operations to ensure reliable delivery of computer services. The role emphasizes service quality, data accuracy, and timely resolution of tickets.

You will analyze hardware lifecycles, evaluate repair versus replacement options, manage service tickets end-to-end, and drive process improvements.