Field Service Engineer

Experis; Buffalo (NY); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Cell phone reimbursement

Company laptop/tablet

Job summary

Experis, based in the ManpowerGroup family, seeks a Field Service Engineer in Buffalo, NY to provide on-site hardware support for HP PC and Printer products, including laptops and workstations. The role requires printer repair/install experience and strong customer-facing skills.

You will diagnose issues, configure hardware and networks, and ensure timely resolution while maintaining high customer satisfaction. Overtime and physical requirements apply.

Qualifications

• Printer repair/installation experience is required.
• Experience in technical or mechanical hardware repair and troubleshooting.
• On-site customer-facing experience with strong interpersonal skills.

Responsibilities

• Provide on-site hardware support and repair for HP PC and Printer products, including laptops, desktops, RPOS, and workstations.
• Configure hardware, software, and network components to ensure optimal performance.
• Diagnose and troubleshoot hardware issues using mechanical and technical skills.
• Manage critical service events efficiently while maintaining a positive customer experience.
• Educate customers about technology solutions and ensure timely resolution of service requests.

Skills

Printer repair/install experience

On-site hardware support

Customer communication

Education

High School diploma or equivalent

Job description

Our client, a leading provider of technology support services, is seeking a dedicated and skilled Field Service Engineer to join their dynamic team. As a Field Service Engineer, you will be an essential part of the service support team, delivering exceptional hardware support and technical solutions to HP's PC Products customers. The ideal candidate will demonstrate strong mechanical aptitude, excellent communication skills, and a proactive approach to problem-solving, aligning successfully within a collaborative and customer-focused environment.

Job Title: Field Service Engineer

Location: Buffalo, NY

Pay Range: $22.01 - $28.8/hr

Must Have Printer Repair/Install Experience.

What's the Job?

• Provide on-site hardware support and repair for HP PC and Printer products, including laptops, desktops, RPOS, and workstations.
• Configure hardware, software, and network components to ensure optimal performance and customer satisfaction.
• Diagnose and troubleshoot hardware issues using mechanical and technical skills, including working with third-party software, networks, and switches.
• Manage critical service events efficiently while maintaining a positive customer experience.
• Educate customers about technology solutions and ensure timely resolution of service requests.

What's Needed?

• High School diploma or equivalent; additional hardware technology training or college education is preferred.
• Proven experience in technical or mechanical hardware repair, with the ability to troubleshoot complex issues.
• Physical ability to bend, crawl, stoop, sit, lift, and move up to 50 pounds.
• Availability to work scheduled and unscheduled overtime, including non-traditional workdays and holidays.
• Onsite customer-facing experience with strong interpersonal and communication skills.

What's in it for me?

• Cell phone reimbursement and a company-provided laptop/tablet to support your work.
• Opportunity to work in a fast-paced, ever-changing environment that fosters growth and learning.
• Engage with cutting-edge technology and develop your technical expertise.
• Be part of a team committed to customer satisfaction and business success.
• Work in a supportive environment that values diversity and inclusion.

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.