PC/LAN Engineer

QUICK USA; Torrance (CA); Hybrid; USD 65,000 - 75,000; Full time

Job summary

QUICK USA in Torrance, CA is seeking a PC/LAN Engineer to support network and system projects in a hybrid environment. The role involves hands-on installation, configuration, and maintenance at client sites and data centers.

You will work with cross-functional teams, attend customer meetings, and create documentation. Proficiency in Japanese and English, a valid driver's license, and willingness to travel are essential.

Qualifications

• Bilingual in Japanese and English.
• Valid driver’s license.
• Must have a personal vehicle for customer visits.
• Ability to travel occasionally, as required.

Responsibilities

• Attend internal meetings.
• Attend external (customer, vendor) meetings.
• Report weekly, monthly and as needed on projects and operations to supervisor.
• Collaborate with team and others.
• Be highly self-motivated to improve skill and performance.
• Take business trips within the U.S. and abroad when needed.
• Create and update system documents, operation manuals, knowledge base, and trouble histories.

Skills

Japanese language

English language

Job description

Position

PC/LAN Engineer

Summary

A Japanese IT company is seeking a PC/LAN Engineer to join its team in Torrance, CA. This position offers an opportunity to support a variety of network and system-related projects in a hybrid work environment.

Essential Duties

• Attend requisite internal meetings.
• Attend requisite external (customer, vendor) meetings.
• Report weekly, monthly and in a timely manner projects and operations to supervisor.
• Collaborate with team, and others.
• Highly self -motivated in order to improve skill and performance.
• Take a business trip with U.S. and abroad if needed
• Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)

Engineering Work

Target (Network / System / PC)

Following tasks should be performed with being supervised and directed by supervisor.

• Create basic design according to the requirement definition.
• Define roles, functions, and features of the solution according to the requirement definition.
• Create the general design document.

Kitting Work

For the PC kitting project, the following task shall be performed and completed;

• Create the PC label and ship out the PCs.
• Perform the kitting work according to the kitting procedure and record the kitting work log.
• Create the manual for the customer.

Implementation Work

For the system integration project, the following task shall be performed and completed;

• Perform the installation work (setup, configuration, racking, cabling etc.) on customer site/Datacenter or remotely according to the procedure.
• Perform the test work on site and/or remotely and record and collect the implementation work log.

Maintenance Work

• Pay attention to the customer inquiries and/or system alarm.
• Respond to customer inquiries via e-mail/phone and solving their issues/problems.
• Collaborate with the vendor for solving the system issue/problem if needed.
• Manage the inquiry/issue/problem from the beginning to the end and close the case.
• Document the outage/system problem report.

Help Desk Work

• Pay attention to the customer inquiries and/or system alarm/monitoring.
• Respond to customer inquiries via e-mail/phone and solving their issues/problems.
• Create a ticket on ticket system and tracking them from the beginning to the end and close the case.

Work on the client site on an as-needed basis.

Working Hours, Working style

9:00-17:00, Mon- Fri

Working Location

Torrance, CA

Hybrid Working Style

Salary/Benefit

$65-75K

Holidays

Saturdays, Sundays, Major U.S. National Holidays

Qualifications

• Bilingual in Japanese and English
• Valid driver’s license
• Must have a personal vehicle for customer visits
• Ability to travel occasionally, as required