IT Engineer - Japanese Bilingual

A-STAFFING, INC.; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

A-STAFFING, INC. is seeking an Engineer, Professional Services to configure and install server, network, and telephony hardware for customers on-site. You will perform on-site installations, troubleshoot, and prepare project records.

Travel to client sites is required as part of the role. The candidate should be fluent in English and native in Japanese, with hands-on experience in Microsoft, VMware, Cisco, Fortinet, and related technologies.

Qualifications

• Must be native level in Japanese and fluent in English.
• Experience with server, network, and telephony hardware.

Responsibilities

• Configure internal-office server, PC, network, telephony hardware, and software for customers.
• Perform on-site installation of server, PC, network, telephony hardware, and software for customers.
• Troubleshoot for remote & on-site server, PC, network, telephony hardware, and software for customers.
• Provide support of server, PC, network, telephony hardware, and software administration to customers.
• Perform installation and troubleshooting at site. (Required business trip.)
• Compose and issue work records and project records of installation and configuration for each customer.
• Report and archive actual solution and countermeasure of troubleshooting for future reference.
• Report the status of each project and troubleshooting progress to your team/project leader.
• Perform product research and market trend analysis as requested by your team leader.
• Draft proposal and/or quotation for customers as requested by your team leader.
• Control projects, vendors and sub-contractors for delivery and completion of projects on time.

Skills

Japanese (native)

English (fluent)

Tools

Microsoft

Citrix

VMware

Cisco

Fortinet

Palo Alto

Unix/Linux

Windows Server

Job description

1. Title of Job

Engineer, Professional Services

2. Description of Responsibilities

• Configure internal-office server, PC, network, telephony hardware, and software for customers.
• Perform on-site installation of server, PC, network, telephony hardware, and software for customers.
• Perform troubleshooting for remote & on-site server, PC, network, telephony hardware, and software forcustomers.
• Provide supports of server, PC, network, telephony hardware, and software administration to customers.
• Perform installation and troubleshooting at site. (Required business trip.)
• Compose and issues work records and project records of installation and configuration for each customer.
• Report and archive actual solution and countermeasure of troubleshooting for future reference.
• Report the status of each project and troubleshooting progress to your team/project leader.
• Perform product research and market trend analysis as requested by your team leader.
• Draft proposal and/or quotation for customers as requested by your team leader.
• Control projects, vendors and sub-contractors for delivery and completion of projects on time.

< Technical Qualifications >

Maintain the following latest standards of technologies to provide appropriate IT-solutions to meet thecustomer's requirement.
Must be native level in Japanese, Fluent in English.

• Microsoft, Citirx, VMware and other major software vendor's product.
• Cisco, Fortinet, Palo Alto and other major network vendor's devices.
• Unix/Linux, Windows server operation and maintenance.
• Security software and solutions for servers and PCs.
• Local and Wide Area Network technologies.
• Virtualization and storage technologies.

3. Reporting

This position reports to Manager, department of Professional Services. Others will be designated by President &CEO if necessary.