IT Engineer - Japanese Bilingual

A-STAFFING, INC.; Torrance (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

A-STAFFING, INC. seeks an Engineer, Professional Services to implement and support IT solutions on-site for customers in Torrance, CA. You will configure and install servers, desktops, networks, and telephony hardware, triage issues, and document work records for each engagement.

The role requires native-level Japanese and fluent English, willingness to travel for install and service, and collaboration with the Professional Services team to deliver projects on time.

Qualifications

• Must have native level Japanese and fluent English.
• Experience in configuring and installing IT infrastructure for customers.
• Strong knowledge of servers, networks, and security software.
• Familiarity with virtualization and storage technologies.

Responsibilities

• Configure internal-office server, PC, network, telephony hardware, and software for customers.
• Perform on-site installation of server, PC, network, telephony hardware, and software for customers.
• Troubleshoot for remote & on-site server, PC, network, telephony hardware, and software for customers.
• Provide support for server, PC, network, telephony hardware, and software administration to customers.
• Perform installation and troubleshooting at site with required business trips.
• Document and issue work records and project records for installations and configurations.
• Report and archive solutions and countermeasures of troubleshooting for future reference.
• Report project and troubleshooting progress to the team/leader.
• Perform product research and market trend analysis as requested by team leader.
• Draft proposals/quotations for customers as requested by team leader.
• Control projects, vendors and subcontractors for delivery and completion on time.

Skills

English fluency

Native Japanese

IT infrastructure

Networking

Server administration

Virtualization

Tools

Microsoft

Citrix

VMware

Cisco

Fortinet

Palo Alto

Unix/Linux

Windows Server

Security software

LAN/WAN technologies

Virtualization & storage

Job description

1. Title of Job

Engineer, Professional Services

2. Description of Responsibilities

• Configure internal-office server, PC, network, telephony hardware, and software for customers.
• Perform on-site installation of server, PC, network, telephony hardware, and software for customers.
• Perform troubleshooting for remote & on-site server, PC, network, telephony hardware, and software forcustomers.
• Provide supports of server, PC, network, telephony hardware, and software administration to customers.
• Perform installation and troubleshooting at site. (Required business trip.)
• Compose and issues work records and project records of installation and configuration for each customer.
• Report and archive actual solution and countermeasure of troubleshooting for future reference.
• Report the status of each project and troubleshooting progress to your team/project leader.
• Perform product research and market trend analysis as requested by your team leader.
• Draft proposal and/or quotation for customers as requested by your team leader.
• Control projects, vendors and sub-contractors for delivery and completion of projects on time.

< Technical Qualifications >

Maintain the following latest standards of technologies to provide appropriate IT-solutions to meet thecustomer's requirement.
Must be native level in Japanese, Fluent in English.

• Microsoft, Citirx, VMware and other major software vendor's product.
• Cisco, Fortinet, Palo Alto and other major network vendor's devices.
• Unix/Linux, Windows server operation and maintenance.
• Security software and solutions for servers and PCs.
• Local and Wide Area Network technologies.
• Virtualization and storage technologies.

3. Reporting

This position reports to Manager, department of Professional Services. Others will be designated by President &CEO if necessary.