Network Support Technician – Japanese Bilingual

Cinter Career Services, LLC; Los Angeles (CA); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Tuition Reimbursement Program

Job summary

Cinter Career Services, LLC is hiring a Network Support Technician with bilingual proficiency in Japanese and English, based in Los Angeles, CA. This full-time role requires providing support within a 24/7 Network Operation Center, monitoring network infrastructure, and troubleshooting issues.

The right candidate will have a proactive attitude, strong communication skills, and the ability to work rotating shifts. Benefits include medical, dental, vision insurance, and a 401(k) with company match.

Qualifications

• Business-level proficiency in Japanese and English (spoken and written).
• Legal authorization to work in the United States without sponsorship.
• Ability to work rotating shifts, including nights, weekends, and holidays.

Responsibilities

• Provide 24/7/365 operation and maintenance support within the Network Operation Center (NOC).
• Monitor and support network infrastructure and data centers.
• Troubleshoot network and infrastructure-related issues.

Skills

Japanese language proficiency

English language proficiency

Basic technical troubleshooting skills

Customer-focused mindset

Teamwork abilities

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

Job Details

• Job Title: Network Support Technician – Japanese Bilingual
• Working Location: Los Angeles, CA90017 (On-site)
• Working Style: On-site
• Employment Type: Full-time
• Salary: $21.64/hour
• Benefits: Competitive Benefit
• Visa Support: No (Must have legal authorization to work in the U.S.)
• Working Hours: Rotating shifts (5 days/week, including weekends and holidays)
• 7:00 AM - 3:00 PM
• 3:00 PM - 11:00 PM
• 11:00 PM - 7:00 AM
• Shift schedule rotates weekly.
• Language: Japanese and English (Business level required)

Key Responsibilities

• Provide 24/7/365 operation and maintenance support within the Network Operation Center (NOC).
• Monitor and support network infrastructure, data centers, backbone equipment, submarine cable systems, and international transmission services.
• Troubleshoot network and infrastructure-related issues and elevate when necessary.
• Support IT solution services and ensure stable operation of critical systems.
• Work collaboratively with internal teams to maintain high service availability and reliability.
• Participate in rotating shifts, including nights, weekends, and holidays.

The Right Candidate Will Possess

• Strong communication skills in both Japanese and English.
• A proactive attitude and willingness to work in a 24/7 operational environment.
• Basic technical troubleshooting skills and an interest in networking and IT infrastructure.
• Flexibility to work rotating shifts, including night shifts and weekends.
• A customer-focused mindset with strong teamwork abilities.

Required Qualifications & Skills

• Business-level proficiency in Japanese and English (spoken and written).
• Basic PC skills, including Microsoft Windows, Word, Excel, and other standard office applications.
• Ability to work rotating shifts, including nights, weekends, and holidays.
• Legal authorization to work in the United States without sponsorship.
• Prior experience in network operations, IT support, telecommunications, or data center environments is preferred but not required.

Benefits

• Medical, Dental, and Vision Insurance
• Basic Life Insurance and AD&D Coverage
• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• 401(k) with Company Match
• Paid Time Off (Vacation, Sick Leave, Floating Holidays)
• 13 Company Holidays per Year
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellbeing Solutions Program