PC Deployment Technician

firstPRO, Inc; Allentown (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Job summary

firstPRO, Inc. seeks a hands-on PC Support team member for on-site service in the Allentown area. You will configure, deliver, install, and validate technical equipment as requested, and perform on-site troubleshooting and diagnostics of hardware and software.

You will identify, research, and resolve technical problems while communicating information in a timely, accurate, and concise manner to foster collaboration. Travel to multiple locations may be required.

Qualifications

• AS Degree in Information Sciences and Technology or experience in lieu of degree.
• 2 years of progressive experience (within a clinical setting, preferred).
• Attention to detail and ability to analyze and solve technical problems.
• Interpersonal and customer service skills as well as being self-motivated.
• Intricate knowledge of the use of mobile devices, networking, personal computers, printers, and computer terminology.
• Knowledge of network protocols, computer hardware/software and peripherals.
• Must be friendly, courteous, presentable, service-oriented, flexible and enjoy working with all levels of staff.
• Must be able to visit multiple business and education locations.

Responsibilities

• Configure, deliver, install, and validate technical equipment as requested
• Perform on-site troubleshooting and diagnostics of hardware and software
• Identify, research, and resolve technical problems
• Communicates information in a timely, accurate and concise manner that fosters a collaborative environment
• Maintains inventory records of hardware and peripherals
• Adheres to our customer’s Technology defined standards and policies
• Provides on-site technical support that requires creative problem-solving, using a consultative approach to end users on a variety of issues including but not limited to, computer hardware and software, security and network connectivity.

Skills

Attention to detail

Analytical thinking

Interpersonal skills

Customer service

Self-motivated

Flexible

Travel to sites

Education

AS Degree in Information Sciences and Technology

Tools

Mobile devices

Networking

Printers

PC hardware/software

Job description

This hands-on role with our customer’s PC Support Team requires the following:

• Configure, deliver, install, and validate technical equipment as requested


• Perform on-site troubleshooting and diagnostics of hardware and software


• Identify, research, and resolve technical problems


• Communicates information in a timely, accurate and concise manner that fosters a collaborative environment.


• Maintains inventory records of hardware and peripherals


• Adheres to our customer’s Technology defined standards and policies

Day-to-day responsibilities will require resources to Provides on-site technical support that requires creative problem-solving, using a consultative approach to end users on a variety of issues including but not limited to, computer hardware and software, security and network connectivity. Identifies, researches, resolves technical problems and possesses a thorough understanding of the products or services being offered.

Qualifications

• AS Degree in Information Sciences and Technology or experience in lieu of degree


• 2 years of progressive experience (within a clinical setting, preferred).


• Attention to detail and ability to analyze and solve technical problems.


• Interpersonal and customer service skills as well as being self-motivated.


• Intricate knowledge of the use of mobile devices, networking, personal computers, printers, and computer terminology.


• Knowledge of network protocols, computer hardware/software and peripherals.


• Must be friendly, courteous, presentable, service-oriented, flexible and enjoy working with all levels of staff.


• Must be able to visit multiple business and education locations. (Dependent on employment location)