PBX - Telephone Operator (Seasonal)

Hyatt Hotels; Cambridge (MD); On-site; Full time

Job summary

Join a leading hotel chain as a PBX Telephone Operator, where you will provide exceptional customer service and manage incoming calls efficiently. This role offers a competitive hourly wage, health benefits, and various perks, ensuring a rewarding work environment. Ideal candidates will have strong communication skills and a pleasant demeanor, ready to enhance guest experiences in a fast-paced setting.

Benefits

Health Benefits

Free and discounted room nights

Discounts on food and beverages

401(k) matching

Tuition reimbursement

Qualifications

• Customer service experience preferred.
• Refined verbal communication skills.

Responsibilities

• Answer and direct all incoming calls promptly and courteously.
• Provide accurate information regarding hotel services and local area details.
• Ensure guest information confidentiality and adhere to data privacy standards.

Skills

Communication

Customer Service

Typing

Job description

This seasonal position will end October 2025.

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who focus on providing efficient service and meaningful experiences.

This individual is responsible for answering incoming calls to the resort. The ideal candidate should have good typing skills, a pleasant attitude, and an excellent phone demeanor. The PBX Telephone Operator must handle a high volume of calls effectively and be comfortable answering questions related to the hotel.

What You’ll Do:

1. Answer and direct all incoming calls promptly and courteously, including guest, internal, and external calls.
2. Provide accurate information and assistance regarding hotel services, hours, local area details, and directions.
3. Process wake-up call requests and deliver messages accurately and on time.
4. Maintain an updated directory of employees, departments, and essential contacts.
5. Respond to emergency calls and coordinate with security or relevant personnel as needed.
6. Ensure guest information confidentiality and adhere to data privacy standards.
7. Relay guest requests to appropriate departments and follow up to ensure satisfaction.
8. Monitor and maintain PBX equipment operation, reporting issues to IT or management.
9. Keep logs of emergency calls, complaints, and relevant information accurately.
10. Provide excellent customer service to enhance the guest experience.
11. Assist with other front office duties as needed.

**The responsibilities listed are not exhaustive. Additional duties, responsibilities, and qualifications may be assigned as necessary.

Why Choose Hyatt?

We offer:

• Competitive Salary: $15.50 - $16.25/hour
• Health Benefits: Medical, dental, and vision insurance after 30 days
• Perks & Discounts:
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverages
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and training programs
• Everyday Conveniences: Meal credits for employees

Hyatt associates work in an environment that demands exceptional performance and offers great rewards. Whether through career growth, job enrichment, or a supportive environment, we invite you to join us if you're ready for this challenge.

Click here to experience a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

• A genuine desire to meet the needs of others in a fast-paced environment.
• Refined verbal communication skills.
• The ability to sit for long periods.
• Flexibility to work weekends and holidays.
• Proficiency in basic computer skills.
• Customer service experience preferred.

All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.