Full Time Front Desk Receptionist

Access Medical, Inc.; Minneapolis (MN); On-site; Full time

Job summary

A veterinary clinic in Minneapolis seeks a compassionate Front Desk Receptionist to manage client interactions and support the medical team. The role involves checking in clients, managing patient flow, and handling financial conversations. Ideal candidates are client-centric and can prioritize tasks efficiently. Full-time benefits include health insurance and a 401(k).

Benefits

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Experience in a veterinary office or medical office is a plus.

Responsibilities

• Check in and register clients and patients.
• Manage flow of patients during urgent care.
• Process payments through electronic medical record system.

Skills

Client Management

Task Prioritization

Communication

Job description

Access Veterinary Care is a veterinary clinic that focuses on providing affordable, accessible care for families in Minnesota. Through community medicine that prioritizes quality, efficiency, and flexible care options, we believe that we can help reduce the burden of medical care and help keep animals with their families.

What we're looking for :

Access Vet Care is looking for energetic and compassionate front desk receptionists who want to help guide our clients through the process of accessing veterinary care, and help manage the daily flow of patients for our medical team.

An ideal candidate is great at making autonomous decisions on pacing and flow, can work well with their team, and knows how to prioritize tasks efficiently. Most importantly, we're looking for a candidate who is client-centric : Someone who knows how to manage clients, and who wants to take the time to help clients through financial conversations, stressful and emotional situations, general queries, etc.

Main Job Duties :

Check in and register clients and patients

Manage flow of patients during urgent care

Answer phones, direct calls, and take messages for medical staff as necessary

Perform phone triage of patients

Process prescription requests

Ensure timely communication with referring veterinarians

Obtain CPR and Emergency Treatment paperwork

Create estimates and schedule surgical procedures

Manage clients when on property (ensure they're following proper safety protocols (e.g. dogs must remain leashed in the lobby), taking over financial conversations for med staff, attend to supplemental questions or concerns)

Support a friendly and welcoming atmosphere

Money handling (process payments through electronic medical record system)

Maintain medical records

Answer e-mails in a timely fashion

Other duties as assigned

Preferred Qualifications :

Experience in a veterinary office or medical office is a plus!

Full-Time Benefits : 401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Hours are for a full-time position and can vary from week to week depending on needs of clinic.

Job Type : Full-Time

Pay : $18.00 per hour

Expected hours : 40 per week

Schedule : 10 hour shift

Day shift

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Front Desk Receptionist • Minneapolis, MN, United States