PBX - Telephone Operator (Full Time)

Hyatt Hotels Corporation; New York (NY); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical/Dental/Vision after 30 days

Paid holidays

Vacation and sick leave

Life Insurance/401K

Employee meals

Job summary

Grand Hyatt Indian Wells Resort and Villas in Greater Palm Springs is hiring a PBX Telephone Operator to join our Guest Services team. This full-time, hourly position supports our guests by answering incoming calls, directing inquiries, and providing friendly, professional service.

The role offers $17.00–$18.00 per hour with eligibility for Hyatt benefits after 30 days and opportunities for career growth within Hyatt.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal communication skills
• Ability to sit for long periods of time
• Must be able to work a flexible schedule, including weekends and holidays

Responsibilities

• Answer incoming calls to the resort with a friendly, professional demeanor.
• Maintain good typing skills and handle a high volume of calls.
• Assist guests with hotel information and respond to inquiries.

Skills

Verbal communication

Guest service orientation

Stamina for long hours

Flexible schedule

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Grand Hyatt Indian Wells Resort and Villas

US - CA - Indian Wells

Guest Services

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

Be part of our team as PBX - Telephone Operator at the Grand Hyatt Indian Wells Resort and Villas. Located in Greater Palm Springs, Grand Hyatt features 531 newly transformed luxury guestrooms, suites, casita-style villas, and two brand new Celebrity Chef food & beverage venues. Set within the perfect backdrop of scenic Indian Wells, this property is a destination favorite as it is positioned to take hospitality to a new level in the destination.

This individual is responsible for answering incoming calls to the resort andmust have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operatormustwork wellhandling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel.

The hourly pay-range for this position is $17.00 - $18.00, which is the range Grand Hyatt Indian Wells reasonably expects to pay. Decisions regarding individual salaries will be based on factors such as experience and education.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including:

• Medical, Dental, and Vision after 30 days of Full-Time employment
• Paid holidays, vacation and sick leave
• Life Insurance,401K with Matching, Flexible Spending Account (FSA), Employee Assistance Program, Tuition Reimbursement, Complimentary Employee Meal, Complimentary Parking, Referral Bonuses
• Free room nights, Discounted room nights and Friends and Family discounts (subject to waiting periods)
• Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future
• Teaching hotel where you can learn from some ofthe best in the business

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal communication skills
• Ability to sit for long periods of time
• Must be able to work a flexible schedule, including weekends and holidays